Venue Description

A trip to the Grand Pier in Weston-super-Mare promises bucket-loads of good old fashioned family fun; think fresh sea air, fish and chips, thrilling rides, retro (and new) arcade machines, soft play and more!

Accessibility

The Pier is accessed via a gradual incline to reach the turnstiles including an accessibility friendly gateway. You can enjoy our restaurant and cafe/bar facilities all of which are situated on the ground floor with step free access. Tables are well spaced apart with a clear height from the floor of 700mm with chairs without arms and there are no steps to get to the tables. There are multiple disabled toilets on the ground floor along with minimum 850mm wide doors throughout the Pier. The pavilion is well lit with overhead lighting. The main Pavilion area has several hundred machines in it with LED lighting, some flashing and music. You can find the standard lift in the main pavilion or use the escalator to access the first floor to find more rides, games, soft play area, café and prize shop. On the first floor there is another disabled toilet for your convenience. These toilets have a unisex accessible toilet, and are described as light, easy open door 900mm transfer space to the left of the toilet when facing the toilet. The toilet height is 400mm with a horizontal rail on the side wall adjacent to the toilet as well as vertical rails both sides of the toilet and basin. The floor is nonslip laminate altro and the basin and toilet are both white. There is an emergency alarm pull cord with a flashing light when the fire alarm sounds. The toilets are well lit with a low-level pull cord. There are lever taps on the sinks. We welcome any assistance dogs and our friendly team would love to assist in getting your companion a bowl of water. The Pier is currently in the process of creating a quiet space for any of our guests who may get overwhelmed during their visit. All carers have free entry. When a disabled visitor purchases a ride wristband their essential companion will receive one for free, these can be collected from the Prize Shop on the first floor of the Pavilion. The fire alarm has flashing lights as a visual aid as giving verbal instruction. Our staff are also on hand to buddy up and assist anyone off the Pier if necessary. Allergen information is available at the point of purchase via a QR code or simply asking our friendly staff. We have first aid personnel on site. In the event that first aid is required please notify a member of staff.

Accessibility Guide

Accessibility Guide Link: https://www.grandpier.co.uk/accessibility

Access Statement

Access Statement Link: https://www.grandpier.co.uk/accessibility

Accessible Performances

Enjoy our Talking Telescopes to take in the view.

Awards List

Outstanding Contribution to Tourism- Winner 2020 Food Hygiene Rating- 5*

Toilets

There are 2 accessible toilets on the ground floor, one outside Tiffany's restaurant and the other just off the Pavilion. We have an additional accessible toilet on the first floor in between prize shop and Adventure Cove plus one on the 3rd floor for any private functions held in Regency Suite.

Staff

Inclusive Employer Training- understanding neurodiverse minds, inclusive recruitment and retainment of staff, reasonable adjustments and ongoing support.

Assistance dog facilities

Assistance dog exercise facilities

There are 2 slip ways onto the famous Weston-Super-Mare beach at the entrance to the Grand Pier. Here your dogs are free to run around off the the lead, take in all the smells and meet new friends.

Other assistance dog facilities

We welcome any assistance dogs and our friendly team would love to assist in getting your companion a bowl of water.