Overview

I used the Neatebox Welcome App to visit Double Tree Hilton to meet a friend, as a result they knew my requirements before I arrived, were notified when I was approaching and met me at the door. Ricardo was very helpful and ensured that I had what I needed. I met up with a friend using a motorised chair for a meeting and it was a very good experience. Had a lovely Caesar salad and the very tasty Double Tree Biscuits.

Transport & Parking

There is no designated parking although there are disabled spaces around the corner There is a car park at Castle Terrace and spaces near the Usher Hall. I had to stop in town first so after my business I took a taxi.

Access

The access to the building is very good with automatic doors which open without having to operate a pad

Toilets

‘This was clean with plenty of space, all on the level off the lobby. A member of staff was on hand and opened the door without being asked.

Staff

Ricardo was friendly, helpful and met me at the door, he knew what I needed and ensured that I had what I needed. All the staff were friendly and helpful.

Anything else you wish to tell us?

This was a good experience and I will definitely return. I can recommend a visit using the Welcome App and will definitely pay return visits. The only slight problem might be the door from the lobby to the toilets but staff were watchful and I didnt need to ask for help as they were watchful and help was offered.