Overview

We went to see the RSNO who were brilliant but the staff made the night. I use a sporty scarlet rollator to get about short distances. One entering the Concert Hall and thinking about the stairs one of the staff directed me to a wee lift which took my husband and I up to the main floor. He then offered to help us to our seats. Now the fun began. Last time I'd been here I'd been fully mobile and John was worried the seats I'd chosen were too difficult to get to. He offered to help find something more appropriate. 5 minutes later and guided all the way we were handed over to even more helpful staff and shown to seats at the back of the auditorium at stalls level. My new rollator folds closed and was able to stay at the side of my seat but the lady would have kept it safely for me if I'd needed to. As I said the RSNO are brilliant but the way the staff went out there way to help me. Without making a fuss and causing embarrassment were the memorable part. We are going again this month. hopefully following their advice and sitting in an area I can reach without causing too much bother.

Transport & Parking

5

Access

4.5

Toilets

2.5

The loo I was guided to was across the other side of the theatre and hidden in the corner. I'm glad I didn't use a wheelchair as it would have been a tight squeeze.

Staff

5

Unfailingly helpful, cheerful and polite. They are why we are going back.