Overview

Fantastic wheelchair accessibility throughout with great staff/tour guides and a fun accessible whisky barrel ride.

Transport & Parking

We arrived by tram and got off at Princes Street. We then made our way up The Mound and Ramsay Lane. This way is very steep and not the most easiest way to get to The Royal Mile. I believe an easier route would be to go along by Bank Street and Lawnmarket. I'm not sure which buses take you to this area.

Access

The glass entrance has automatic doors and is completely step-free. The reception/box office area has a low counter desk area accessible for wheelchair users. There is also a hearing loop system at the till points and there is clear signage throughout the building. The tour began with a fun and interesting Whisky barrel ride explaining the production of Scotch whisky and there is even a wheelchair accessible barrel car, which accommodates one wheelchair and one companion. The barrel ride also has speakers and an induction loop. Scripts are also available if required. The entire whisky tour is accessible to wheelchair users. The McIntyre Gallery Bar is where the silver tour ends and has plenty of seats to relax with a wee dram or two or three.

Toilets

The toilets are located on the bottom level which is accessible by stairs and lift. I loved how clean the accessible toilet was. The toilet has a fold-down grab bar on the right-side and the toilet roll holder was within easy reach. I l also loved the large roll-under sink because it was a good size and height. The only downside was the space within the bathroom. Once the door is closed it can be difficult to move your wheelchair around, especially if you have someone in helping you.

Staff

The tour guide was very attentive, making me a priority when entering different rooms throughout the tour and ensuring I could see at all times. All staff were extremely friendly and helpful. Definitely 5 stars!

Anything else you wish to tell us?

The Amber restaurant and gift shop are also accessible. I was impressed by the level of accessibility throughout the building as well as the fantastic attitudes and disability awareness from the staff. I highly recommend a visit to The Scotch Whisky Experience.