Inclusive and Accessible Theatre
4.5
4.5
Date of visit: September 2017
Overall Rating
Excellent
York theatre has a broad programme that offers performances for all tastes and interests. It has many accessible facilities and the staff are helpful and courteous.
Disabled Access In and Around
Excellent
There are wide automatic doors on entrance to the foyer of the theatre and a low counter at the box office till. A lift can take customers to the studio, main house, dress circle and theatre bars. Wheelchair spaces are available in the theatre stalls and circles if pre-booked. Assistance dogs are allowed in all parts of the theatre. For hearing impaired individuals, a loop system is available from the box office counter. Brochures are also available in large print and audio transcribed formats. There are BSL performances on specific showings as well as audio described performances. Staff also explained that they provided easy read maps of the theatre layout to individuals to reassure them of the place before they entered. Similarly, there are also touch tours at the theatre, where individuals familiarise themselves with the set, props and costumes before the performance.
Parking & Transport
Average
Due to this theatre being located in the city centre and on a main road, there is limited car parking. There are, however, spaces to park on Duncombe Place if you are a blue badge holder, which is located to the rear of the theatre. There is also a bus stop directly outside the theatre so public transport could be an option.
Accessible Toilets
Excellent
Two accessible toilets, one on the ground floor and another on the dress circle level.
Staff
Excellent
The staff were helpful and very knowledgeable about the facilities that they provided.
Additional Information
I would thoroughly recommend seeing a show at York theatre. There are always lots of lovely performances to suit all tastes. The staff are friendly and welcoming to all.
