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    Privacy Policy

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    Privacy Notice

    We’re Euan’s Guide, the disabled access charity ("Euan's Guide", "we", "our" or "us"). We are a registered charity in Scotland (SC045492) and Company Limited by Guarantee (SC497565). We operate a digital platform and publish resources to improve accessibility for disabled people.

    At Euan’s Guide we take your privacy very seriously and are committed to protecting your personal information.

    This Privacy Notice applies to personal information that we obtain or collect from or about individuals (including from those who use or visit our website (www.euansguide.com) ("Site")). This Privacy Notice sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us.

    Our Site is not intended for use by children. If you are under 18, please ensure your use of our Site is supervised by a responsible parent or guardian.

    This Privacy Notice contains important information about your personal rights to privacy. Please read this Privacy Notice carefully and ensure that you understand it.

    If you have a question related to anything set out in this Privacy Notice, please contact us by emailing us at hello@euansguide.com (see the 'How to Contact Us' section below for further details including the contact information for our DPO).
    Last Updated: July 2025

    Where we collect your information

    We collect personal information about you in a variety of ways.
    We collect your information when you give it to us directly. This can include when you:
    • Meet us at an event and share your information with us
    • Register as a user on our Site
    • Visit our Site
    • Sign up for our newsletters
    • Contact us via email or through completion of our 'contact us' forms on our Site
    • Order or enquire about products and services
    • Apply for a job or volunteering role
    • Make a donation to us
    • Contact us for a press enquiry
    • Take part in one of our events
    • Respond to one of our surveys or questionnaires
    • Otherwise giving us your personal information.
    We can also collect your personal information indirectly, for example through tracking technologies we use when you visit our Site. Please see our section on Cookies below. Also if you engage with us on Social Media platforms such as Facebook or LinkedIn.

    What information we collect

    • Personal data is any information that can be used to identify you or that can be linked to you. We may collect the following information: Identification data such as your name, email address, mailing address, phone number and accessibility requirements (see "Special Categories of Data" below);
    • Personal characteristics such as your age, date of birth and gender;
    • Pictures of you; and
    • Information about your computer/ mobile device and your visits to and use of this website, including, for example, your IP address and geographical location
    We may aggregate and anonymise the information we collect about you, meaning that it is not reasonably likely to reveal your identity directly or indirectly. We use these anonymised data sets for analytics purposes.

    Special Categories of Data

    Some of the Personal Data you provide to us may be more sensitive, those types of data are called "Special Category Data". This includes health related data which you input as part of the profile you create regarding your accessibility requirements. We will only process your Special Category Data if you make it public through our Site and we consider that we have a legitimate interest in processing it to make our Site as useful as possible for our users with similar accessibility requirements.

    Why do we use your information?

    Under data protection laws, we must have a lawful basis to process your personal data. This will either be, necessity for performance of a contract, our legitimate interests, legal obligation and/or consent. This is explained in the context of the purposes of our processing below.

    We may use your personal information to:
    • Provide our services, on the basis of contract and consent: when a person wishes to post a review on our website, they set up an account and agree to our terms and conditions of use and our privacy policy;
    • Build our Site content, on the basis of contract and consent;
    • Give you the information, support, services, or products you ask for such as publishing content on EuansGuide.com or sending you Red Cord Cards, on the basis of consent;
    • Customise our website according to your interests and generally improve the user experience on our website on the basis of legitimate interest;
    • Keep a record of your relationship and communications with us, on the basis of contract and consent;
    • Deliver direct marketing communications to you via electronic means, where you have provided us with consent to process your personal data for this purpose, this would include our newsletter on the basis of consent;
    • send you information and communications (that isn't direct electronic marketing) about our work and how you might like to get involved, on the basis of our legitimate interest in including increasing donations, improving engagement and relationships with donors, and our interest in building brand awareness, generating leads, and measuring campaign success;
    • If you have donated to us and signed a Gift Aid form, we use your personal information to process your donation and to claim Gift Aid on your donations, on the basis of consent;
    • Invite you to participate in surveys or research, see more under the section entitled "Philanthropy" below, on the basis of consent;
    • For defence of claims purposes, on the basis of contract and consent;
    • Analyse and improve our services, on the basis of legitimate interest;
    • Where required by law or regulations or a regulator/competent authority, on the basis that it is necessary for compliance with a legal obligation e.g. to prevent bribery and fraud.

    Marketing

    If you solicit certain information (e.g. you contact us to raise an enquiry via email), we will share that information which might including marketing communications.
    Some privacy laws or marketing laws, as applicable, require us to have your consent to send direct electronic marketing that isn’t solicited (e.g. via emails or SMS or direct social media messages).
    You may also receive indirect marketing from us by way of online advertisements (e.g. adverts on third party websites that aren’t targeted to particular individuals) or general marketing communications from us- (e.g. postal mail) on the basis of our legitimate interest to undertake advertising activities linked to investment opportunities and to develop, deliver and maintain relevant services and marketing communications.
    You can withdraw your consent or ask us to stop sending you direct marketing messages at any time by contacting us at the contact details provided below, then we will no longer conduct any direct electronic marketing unless you opt-in again at a later point.

    Philanthropy

    We may carry out research on people that support Euan’s Guide. This means that we may combine information you have given us with information from other public sources. This helps us to contact you about supporting us in the future.
    We also conduct research to identify possible high value donors. This helps us identify people who have an interest in our work and who might be able to support us in the future.
    Our research looks at publicly available information such as Linked In, Zoopla and Social Media.

    Security

    We take appropriate steps to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures designed to safeguard and secure the information we collect online.

    International Transfers

    Certain countries in which recipients and data processors may be located and to which your information may be transferred may not have the same level of protection of personal data as the one afforded in the UK. Where personal data is going to the United States, we will verify if the international organisation ensures an adequate level of protection recognised by the Information Commissioner/ European Commission, pursuant to the EU-US Data Privacy Framework and the UK-US Data Bridge. If this is not the case, or if Personal Data is transferred to countries outside of the UK and / or EEA we will ensure it is protected by other appropriate safeguards, such as the EU Standard Contractual Clauses approved by the European Commission and the UK's International Data Transfer Agreement or other legally permitted mechanisms, to ensure that the level of data protection afforded in the UK and the EEA is not undermined. You may obtain a copy of such safeguards by using the contact details below.

    How long do we keep your information?

    We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected. In general, we retain personal data for a period of time corresponding to your profile activity and the relevance of your reviews. We also retain relevant personal data during the statute of limitation period, to maintain an accurate record of your dealings with us and, as applicable, assert or defend against a legal claim.

    Who we share your information with

    We do not sell or rent your personal data to third parties.
    We may disclose your personal data to third parties such as trusted third parties who perform services for us that involved processing your personal data on our behalf including, for example, service providers who send emails on our behalf or our office software providers. Otherwise, we may disclose certain personal data if we are required to do so by law, regulation or the order of court or other government body or arbitration panel. We may also disclose personal data to third parties if we are under a duty to disclose or share your personal data for defence of claims purposes, or to enforce or apply our Terms & Conditions and other agreements.

    Your data protection rights

    Under data protection law, you have various rights which are set out below.
    You are not required to pay any charge for exercising your rights, although we may charge a reasonable fee if your request is unfounded, repetitive or excessive. We have one month to respond to you (unless you have made a number of requests or your request is complex, in which case we may take up to an extra two months to respond but we will inform you where this is the case). Please note that, where we ask you for proof of identification, the one-month time limit does not begin until we have received this. If we require any clarification and/or further information on the scope of the request, the one-month deadline is paused until we receive that information.

    RIGHT TO OBJECT TO PROCESSING.

    You can object to processing of your personal data where we are relying on a legitimate interest at any time. If you object, we must stop that processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or we need to process the personal data for the establishment, exercise or defence of legal claims. Where we rely upon legitimate interest as a basis for processing, we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.

    You can also object to processing of your personal data for direct marketing purposes at any time. If you object, we will stop that processing.

    • Your right of access - You have the right to ask us for copies of your personal information. There are some exemptions, which means you may not always receive all the information we process. These exemptions include situations where the information requested also includes personal data about somebody else.
    • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
    • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
    • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
    • Right to withdraw consent. Where we are relying on consent to process your personal data, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
    • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. The right only applies if we are processing information based on performance of a contract and/or your consent.
    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

    How to contact us

    Our contact details are as follows:
    Address: CodeBase, Argyle House, 3 Lady Lawson Street, Edinburgh, EH3 9DR
    Phone Number: 0131 510 5106
    E-mail: hello@euansguide.com

    You can request access to any information we hold about you by contacting Data Protection, Euan’s Guide, CodeBase, Argyle House, 3 Lady Lawson Street Edinburgh, EH3 9DR or hello@euansguide.com.
    You can contact our Data Protection Officer by addressing your mail "FAO: Data Protection Officer" or you can contact the Data Protection Officer by e-mail here: DataProtectionOfficer@euansguide.com

    Right to Make a Complaint

    If you are unhappy with how we have used your data, please let us know. If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office (ICO).
    The ICO’s address:
    Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    Helpline number: 0303 123 1113
    ICO website: https://www.ico.org.uk

    Changes to this Privacy Notice

    We may change this Privacy Notice from time to time, for example if the law or our processing activities change. We recommend that you check this page regularly to keep up to date. This Privacy Notice was last updated in June 2025.