Overview

This bus station is located next to the Underground station. It has a total of four bus stops (B1, B2, C, and D) and a bus stand (A). You can get a number of buses here, including buses towards Bellingham, Greenwich, Hampstead Heath, Lewisham, Peckham, and Victoria. The majority of the bus station is underneath a canopy. You’d be protected from rain and snow but it would still get cold if you were waiting for a bus here. There are some banks of seating located underneath the canopy for those who want to sit while they wait for their bus. The information desk was manned when I was there and is low enough to be able to comfortably communicate at most heights. The buses that stop here are: 1, 47, 188, 199, 225, 381, C10, P12, N199 and N381 There is also an accessible toilet at this bus station which is accessed with a RADAR key. It was a nice surprise to see as I don’t often see them at these local-level bus stations. It was quite large and clean, although the door was a bit heavy.

Transport & Parking

As well as the buses that pass through this bus station, the Underground station is right next door. There you can get the Jubilee line and the Windrush (Overground) line. The station is step-free from train to street for Jubilee line trains and step-free from platform to street for the Windrush line. Boarding ramps can be requested.

Access

The station is all step-free, with clear signage about where each bus will be stopping. The information point was manned with a member of staff for anyone who might need assistance. I didn’t see any alternative formats on any of the signage so the information point would be useful for anyone who might struggle to see the signage. The window for the information point was low enough to be used at most heights. There was a lot of seating compared to the amount of people there.

Toilets

I was surprised there was an accessible toilet available within the bus station. I was even more surprised that it was nice and clean! There was a wheelchair symbol on a sign above the door which made it very clear where the toilet was. It was easy to see from the other end of the bus station and that was how I ended up finding it. The door was opened with a RADAR key and it opened outwards. It was a bit heavy to navigate and push myself through the door but manageable. The toilet had space for a right-side transfer with grab rails mounted horizontally on the opposite side of the toilet to the transfer space. Another vertical grab rail was mounted behind the toilet. There was also a grab rail that could be raised and lowered. The toilet also had a support at the back for those who need something to lean their back against. The sink had two vertical grab rails mounted on either side of it. The tap was manually operated (no automatic sensors) and the soap dispenser needed to be pressed with the base of your palm. The hand dryer was automatic. There was a small mirror on the wall next to the door. This was low enough that I could see my face in it while I was sitting in my chair but not much else.

Staff

Photos