Venue Description

Kensington Palace has been the elegant home to generations of stylish royal women: where Queen Victoria was born and raised; Queens Mary, Anne and Caroline held court; and the royal style-icons Princess Margaret and Diana, Princess of Wales lived in the 20th century.

Accessibility

There is level access from Kensington Gardens to the palace, a lift to all floors and wheelchairs to borrow during your visit. We usually offer Describer Tours for blind and partially sighted visitors as well as facilitating British Sign Language tours - please note that these are not currently available due to Covid-19 precautions. - See more at: https://www.hrp.org.uk/kensington-palace/visit/accessibility/#gs.d7sjwb

Accessibility Guide

Accessibility Guide Link: https://www.hrp.org.uk/kensington-palace/visit/accessibility/#gs.d7z1wk

Accessible Performances

We usually offer pre-booked Describer and BSL tours inside the palace, sadly this is not possible at the current time but they will be back as soon as it is practical for us to be able to offer them.

Toilets

Accessible toilets are provided both in the Palace Café and within the palace itself. We do not currently have a Changing Places toilet facility although that will be coming with our new build area behind the Orangery so watch this space for updates.

Staff

We have staff trained to offer Describer and BSL tours when available. Staff are also aware that assistance dogs have not been trained to recognise social distancing and will do all they can to give extra assistance if required. All staff are always ready to assist with easier access routes to ensure all our visitors enjoy their experience and all staff receive regular disability awareness training.

Assistance dog facilities

Assistance dog exercise facilities

The palace is in the middle of Kensington Gardens so plenty of exercise space.

Other assistance dog facilities

The Palace Café staff will be happy to help with water as requested. Staff are aware that assistance dogs are not trained in social distancing and will be happy to offer any extra help which may be required for a safe and enjoyable visit