Venue Description

Kensington Palace has been the elegant home to generations of stylish royal women: where Queen Victoria was born and raised; Queens Mary, Anne and Caroline held court; and the royal style-icons Princess Margaret and Diana, Princess of Wales lived in the 20th century. Each year there is a new exhibition looking at more specific parts of the palace history which can vary from photographs to fashion to paintings.

Accessibility

There is level access from Kensington Gardens to the palace, a lift to all floors and wheelchairs to borrow during your visit inside the palace. Until Covid we offered Describer Tours for blind and partially sighted visitors as well as facilitating British Sign Language tours - please note that these are not currently available. However we are working on this and these tours will be coming back this year and this site will be updated as soon as we have confirmation of dates. See more at: https://www.hrp.org.uk/kensington-palace/visit/accessibility/#gs.d7sjwb

Accessibility Guide

Accessibility Guide Link: https://www.hrp.org.uk/kensington-palace/visit/accessibility/#gs.d7z1wk

Access Statement

Access Statement Link: https://www.hrp.org.uk/kensington-palace/visit/accessibility/#gs.k8rxaf

Accessible Performances

We usually offer pre-booked Describer and BSL tours inside the palace, these tours will be coming back shortly so watch this space!

Awards List

We are part of the Access Card scheme which can be used as an accompanying document for carer/companion tickets

Toilets

Accessible toilets are provided both in the Palace Café and within the palace itself. We do not currently have a Changing Places toilet facility although that will be coming with our new build area behind the Orangery so watch this space for updates.

Staff

We have staff trained to offer Describer and BSL tours when available. All staff are always ready to assist with easier access routes to ensure all our visitors enjoy their experience and all staff receive regular disability awareness training.

Assistance dog facilities

Assistance dog exercise facilities

The palace is in the middle of Kensington Gardens so plenty of exercise space.

Other assistance dog facilities

The Palace Café staff will be happy to help with water as requested.