Overview

Great to see rescued monkeys in a better cared for environment. With a glass viewing section. There are a couple of sensory statues for sight impaired people to touch to find out what the monkey looks like, but these are barred off and you have to go and find a member of staff to let you in.. Regular talks are given around the venue. However (understandably) around all the cages it was thick post and rail, sometimes double railed and with plants and shrubs. These rails and hedges were all at eye height for a wheelchair user. The paths are narrow in places, groups gather for the talks, nearly impossible for a wheelchair to get through the crowd. Or get near to the keeper to listen. A lot of the paths are gravel or large white stones, and wheels do not roll on them. The woodland walk does not allow motorized wheelchairs in it, but it’s also soft wood chips so a standard wheelchair can’t go either. Has disabled toilets in two places, no emergency pull cords. The entrance advertises used scooters for sale but the venue does not actually provide any for guests to rent. Tickets do allow carers free so can be a nice slow picnic day out for the people. Do to take a motorized wheelchair or scooter. as a manual has a lot of difficulty maneuvering around, and it’s very hilly in parts. You wouldn’t get up the slopes. The gravel paths and large white stones in the car park make it very uncomfortable in a chair , front wheels get stuck on stones and nearly throw the user out. All in all a lovely place for the animals.. bring your scooter . But in general quite poor for disabled users. Feels like they have done the minimum requirements in order to meet government standards.

Transport & Parking

2

No signage on the entrance to say where disabled parking was. A lot of the car park is large white stones- unsuitable for a wheelchair and difficult to walk on for someone unsteady. There is a bus that stops inside the car park about 50 yards away from the turnstile entrance. Carers go free for registered disabled.

Access

1

Only saw Seating in the eating areas. Did not see any braille signage. Information signage about the animals was quite small and high up, even above the windows..at over 6 foot.. so difficult to see. Some windows had low level bricks to designate an area, but these halted the front wheels of a wheelchair going over.

Toilets

4

The disabled toilets were large and suitable for two people, there was no emergency pull cord though.

Staff

2