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Richmond Railway

Overground and Underground Station, Richmond, TW9 2NA, United Kingdom | 0343 222 1234 | Website
188
257 likes

257

A good place to travel to and from.

4

1 like

Visit date:

This review is especially helpful for those who have or use the following: Wheelchair, Powerchair

Overview

Richmond Station is fully wheelchair-accessible and has mainly friendly staff. There are some accessible toilet annoyances. From here you can take: - South West Trains services - District Line - London Overground

Transport & Parking

0

See other parts of this review for transport. I don't know about parking here.

Access

5

Two lifts make this station fully wheelchair-accessible on all platforms. If you're a wheelchair user & you want to travel on South-West Trains services, or on London Overground services, speak to any member of staff and they will organise someone to help you with a ramp, or show you where to find someone to help. If you're a wheelchair user & you want to travel on the District Line, you can board the brand new S-stock trains without a ramp. But BEWARE - the horizontal gap between train and platform varies greatly along the length of the platform. Move towards the front of the train until you find the smallest possible gap: there is an optimal area where it's easy to board the train. My picture below shows how, looking along the length of the train, the gap narrows as you get nearer to the front of the train.

Toilets

2

There is a wheelchair-accessible toilet near the ticket-gates. It's spacious. You can gain access using a RADAR key. The RADAR lock on the outer gate is horrible - ramshackle and extremely difficult to use. Try turning your key in both directions. It's very annoying. One star lost for this. If you don't have a RADAR key you may have trouble finding staff to unlock the toilet gate and door for you. On the day I visited, the red emergency cord had been thoughtlessly tied up around a grab-rail. This is a very silly thing to do. See my picture below. The red emergency cord must hang freely all the way down to the floor, so that it can be reached by anyone who might fall to the floor and need to summon assistance. Two stars lost for this. I spoke to a member of staff who had been cleaning the toilet, and explained why the red cord must hang free, but he didn't get the point and wasn't in any case at all interested.

Staff

4

Most staff are friendly and helpful. Some are grumpy but get on with being helpful all the same. One member of staff is relentlessly gloomy and pessimistic, and will *not* get your day off to a bright and cheerful start.

Anything else you wish to tell us?

There is a good branch of M&S (Food) opposite the ticket barrier. Richmond is a really good place to go shopping.

Photos

Picture of Richmond Overground Picture of Richmond Overground

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