SEA LIFE London Aquarium

The entrance to the main ticket hall is up a flight of steps; wheelchairs must use the fast track ticket-holders entrance and go up a ramp against the flow of traffic coming down. There are no signs indicating that this is the wheelchair entrance. The queue barriers have been laid out in a way that emulates waves, which is incredibly confusing to look at from wheelchair height, and is awkward to move between. The ticket desks are quite high up. Once in the aquarium itself access improves massively. There are lifts to all floors, and there are no steps in other areas. All of the tanks are viewable for children and thus wheelchair users. Even the rainforest area, which has a fake rainforest-style floor is easy to move across in a wheelchair. The shop is roomy to move around in and most things are accessible from the wheelchair. Step free access back to the ticket desk is through some doors by the checkout, but a post fixed to the floor makes it impossible to go either left or right. Instead, staff must come and unclip a barrier to let you through, although they do this promptly.

not very friendly at all. it does not promote good access of staff help at all. There is a lift but very difficult to get on as parents and kids are constantly pushing in and past.

Staff were friendly and aware of access issues but lack of crowd control, dim lights and no seating made this a mixed visit. Carer went free with no proof on this visit.