The Esplanade Hotel

We stayed in this hotel for a few nights . I cannot comment on the value for money since I did not book it. The hotel was nice enough- it was clearly aimed at an elderly audience. The front doors was not ideal with a wheelchair however there were often enough people around to help out. The lift was a bit on the small side so required some skill to get into with a larger wheelchair. The hoist in the bedroom worked suitability , with the housekeeping kindly moving to the charging point when we forgot. However the hoist was just a single track from the bed to the bathroom making it not the easiest to get from the bed to the wheelchair without moving the bed mid process. The food was okay , nothing to rave about. Slightly disappointedly when we asked a member of staff about the best way up the Great Orme with a wheelchair and the suggestion was to get the tram......which we had previously researched and it does not carry wheelchairs unless they fold. However was in a good location of right next to the sea with great views from the dining room. It appeared the hotel offered a lot of day trips and evening entertainment bingo etc , which we did not personally do however I am sure others will have enjoyed.

We booked a sea view, and didn't get it. Nor did we receive an apology or any explanation. The room was described as a Premier room, but it wasn't particularly large; was gloomy, had a gaping hole in the ceiling above the shower. Nor did it have a fridge. There was very little cupboard space. Very poor lighting. Terribly cheap bedding. No telephone. In short, very sub-standard. The door from the car park didn't work so my wife had to wheel herself round to the front of the hotel. The car park was tiny and didn't have enough space for all the residents. This meant that cars would get blocked in all the time. There was never anyone on reception - and as already mentioned, no phones in rooms. So if you needed anything, you had to try and find someone. Utterly hopeless for a hotel that is meant to cater for those with special needs. The food served was really terrible. School dinners at best. The place is terribly overpriced. I suspect they get away with it because they are one of very few hotels catering for disabilities. But as far as I am concerned they don't cater for this market at all well. Having complained to head office about having paid for a sea view and not receiving one, I received NO response. Utterly utterly hopeless. This place is to be avoided at all costs, which is a shame because Llandudno is lovely and the position of the hotel is excellent.

It was so wonderful to have a hotel that catered for my Mum's needs, right on the sea front. She is a wheelchair user who needs assistance and a patient turner to move her in and out of bed and on and of her wheelchair. The hotel phoned before hand to discuss Mum's care needs to make sure we had the equipment we needed and the carer package we needed . We booked one carer for the night time and one for the morning to assist me to get Mum in and out of bed and to shower and dress her. Both were lovely women who were very competent. The hotel was very welcoming, we had breakfast and an evening meal which were lovely and there was entertainment every night at the hotel for those who wanted it. The staff can also arrange excursions and one to one care for someone who needs respite care for a few days. The hotel is fully accessible, with profile beds, and hoists available in rooms. There is a car park at the back and on street parking outside for blue badge holders. The only problem we had was that I couldn't get the aircon to work in the room which meant we had a very warm night, but it was a small inconvenience. I would highly recommend the Esplanade to anyone who is a wheelchair user and needs equipment and carers, it was such a refreshing change to have a hotel that understood Mum's needs, we've been to so many where they say they are accessible and find there is a step and no ramp, or have step ramps or have baths without bath seats or have no room for a wheelchair to move around.