Victoria and Albert Museum Victoria and Albert Museum

Victoria and Albert Museum

Cromwell Road, London, SW7 2RL, United Kingdom | 020 7942 2766 | Website


Excellent accessibility, brilliant staff



Visit date:

This review is especially helpful for those who have or use the following: Powerchair


A brilliant place to visit in a wheelchair - everything is just right

Transport & Parking


Several bus routes will drop you off just outside. The nearest tube station is South Kensington, which is completely useless to a wheelchair user. The nearest step-free station is Earl's Court, which is quite a long way off.



A gentle ramp brings you to the main entrance at the front of the museum. There are ramps where needed throughout the museum, and excellent lifts to all locations. Because it's an old building, the lifts are a bit complex - not every lift goes to every floor, but staff know the lift configurations well and are very happy to advise you, and even escort you to the nearest lift. The museum has a stock of wheelchairs which you can use while you're there, just help yourself. See my photo below.



Good accessible toilets. The ground floor one, near the main entrance, sometimes has no water in the handbasin tap, I've reported this to staff a few times and they are always very concerned and kind about it, so if you find problems, report them to the main information/reception desk at the main entrance lobby, right at the front of the museum.



Lovely staff scattered all over the museum, keen to help. The café staff are really excellent and will bend over backwards to help with carrying your tray, helping you find a table, etc.

Anything else you wish to tell us?

The V&A is an excellent place to visit if you're a wheelchair or powerchair user, and a great place to socialise with friends. The food is great, the staff are great, you can get to ALL the exhibits, and in the summer the inner courtyard is a lovely place to hang out and chat. Strongly recommended. Don't miss the crammed porcelain cabinets on the sixth floor. If you have reduced mobility, the wheelchairs on offer for loan during your visit are a big plus point.


Line of Wheelchairs

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