A wonderfully adapted country home!
4.5
4.5
Date of visit: May 2018
I have experience of challenges around: moving around
Overall Rating
Excellent
We booked a family break at The Moat House in Annan for 3 nights over the weekend. The place was spacious, well presented accomodation and met our expectations in many ways! The disabled facilities were unrivalled from profiling beds and ceiling hoists found in rooms upstairs and downstairs to the height-adjustable kitchen units made this quite suitable, primarily for one family member who is wheelchair-bound. There were also fun things for the kids to do, such as partake in one of the many board games provided or play the piano (for the entertainment of the rest 😁) As the whole property is accessible, both internally (with the passenger lift) and externally with ramps, everyone was able to enjoy all the areas of the house. There were only a couple of slight and I mean slight issues that was firstly the profiling being a wider one, which did not suit the wheelchair user and she required the handrails to assist with her transfers and couldn't reach them. It was known beforehand and so was of no fault of the propery owners. The other thing was the cleanliness. We have exceptionally high standards of cleanliness within our own homely environments and whilst the property was clean, we felt it could have been a bit cleaner (being a tad harsh.) Overall, was an enjotable stay at The Moat House and for the layout and attention to detail to meet the needs of those requiring it, full credit is due to the owners! I would highly recommend this place for those who have physical disabilities and/or to those who like that bit ot convenience and functionality where they stay.
Disabled Access In and Around
Excellent
Full accessibililty throughout the property. We found the strips between different areas of the property to be a little high and presented a small issue for our wheelchair user who suffers from osteoporosis, thus found it difficult to propel herself over the strips without a bit of support.
Parking & Transport
Good
We drove with one of our own wheelchair accessibke vehicles and a hired van. There always was a spot free right opposite the propery - side street parking.
Accessible Toilets
Excellent
Plenty of space to manoeuvre the wheelchair in the toilet and sufficient heights of the bathroom facililties.
Staff
Excellent
Martin (the property owner) visited a couple of times and ensured that are needs were best met with whatever he could reasonably do.
