Euan's Guide

Help, campaigns and resources/Access Survey/Access Survey BSL

Every year the Euan's Guide Access Survey reveals what disabled people and those closest to them think about the standard of disabled access today. Everyone completing the survey gets entered into a draw to win one of five £50 Amazon vouchers.
We have listened to your feedback and worked hard to make this year’s survey easier and quicker to complete, while still providing an opportunity for you to have your say. The 2025 survey will take some time to complete (around 25 minutes). Most of questions are multiple choice and you can skip any questions that you do not feel are relevant to you. The progress bar will let you know where you are in the survey. You can also click “save and continue later” at the bottom of the screen, to complete the survey at another time.
Your experiences and thoughts matter, and we want to do our best to support our community in amplifying your voices. Getting as much data as possible will allow us to do this to the best of our ability.

##Who we are
Euan’s Guide is the award-winning charity that runs EuansGuide.com, the disabled access review website. Thousands of disabled people use our site every month to find and share disabled access information. As well as advocating for better disabled access information, we make accessible toilets safer through our Red Cord Cards. We also run the UK’s largest Access Survey.

##What to expect
We will ask you about disabled access information, your own experiences of disabled access, accessible toilets, Changing Places toilets, transport, and the extra time factor. There are also sections about Euan’s Guide and the Motability Scheme who support this survey. Finally, we will ask a few questions about you, including whether you would like to be entered into our prize draw and how you would like to stay in touch.
Thank you so much for taking part in this year's Euan's Guide Access Survey supported by the Motability Scheme.

Introduction
In order to help us provide you with the most appropriate questions in this survey, please could you tell us if you are completing this primarily as a...

A disabled person
Family member or friend of a disabled person
Unpaid or family carer
Carer or PA
Person of retirement age
Teacher, Social Worker or Healthcare Professional
Someone else (please specify)

Information on disabled access

Thinking generally, before you visit a new place or destination, how easy is it to find the disabled access information you need to plan your visit?

Easy
Neither easy or difficult
Difficult
Not sure

Thinking generally, while you are out and about, how easy is it to find the disabled access information you need?

Easy
Neither easy or difficult
Difficult
Not sure

If I cannot find disabled access information about a venue, I… (please select all that apply)

Avoid going because I assume it is inaccessible
Phone or email the venue to check accessibility
Check Euan’s Guide to see if it has been reviewed
Take a chance and go anyway

Experience of disabled access

Thinking about accessibility, how confident are you about visiting new places?

Confident
Neither confident or unconfident
Unconfident

Have you ever experienced a disappointing trip or had to change your plans because of poor accessibility?

What are the barriers to access that you commonly find when out and about? (please select all that apply)

I could not get into the venue (e.g. lack of automatic doors, ramp or directions)
I could not get around the venue (e.g. lack of lifts, narrow corridors, too little space or poor layout)
I was not able to participate in the same way as others (e.g. can’t take part in the activity)
The environment made me uncomfortable (e.g. too loud, bright or overstimulating)
The facilities were not what I expected (e.g. lack of hoist, faulty equipment, broken lift)
There were no alternative formats to suit my requirements (e.g. BSL, Braille, Easy Read, Large text)
There was no access to a toilet that suits my requirements
Staff attitudes or not getting the required assistance from staff
Staff being unsure how to work equipment (e.g. portable ramps, hearing loops)
A lack of accessible transport options to the venue
A lack of appropriate parking available
Other (please specify)

Do you feel the lack of disabled access has directly affected your goals, plans or aspirations?

Has a lack of disabled access ever had a negative impact on any of the following (please select all that apply):

Your ability to travel and use transport
Accessing learning and education opportunities
Your ability to take up work and volunteering opportunities
Everyday tasks such as shopping
Accessing leisure and recreational activities
Accessing healthcare and medical services
Your ability to socialise or maintain relationships
Your general feeling of wellbeing or mental health
Your sense of independence or autonomy
Other (please specify)

In the past year, do you feel that there has been any change to overall levels of access for disabled people in the UK?

Access has improved
Access has stayed the same
Access has got worse
I am unsure

Is there anything else you would like to share about how disabled access has affected your experiences?
Free text answer

Sharing information about your disabled access experiences

How likely are you to share your experiences of disabled access with others?

Very likely
Moderately likely
Neither likely nor unlikely
Moderately unlikely
Very unlikely

When somewhere has good accessibility do you… (please select all that apply)

Tell the venue
Tell others about it
Make a return visit
Review it on Euan’s Guide
Share it on social media
None of the above

When somewhere has bad accessibility do you… (please select all that apply)

Tell the venue
Tell others about it
Review it on Euan’s Guide
Share it on social media
None of the above

Accessible toilets

Are you or is someone you know an accessible toilet user?

Yes
No (skip to next section)

Have you ever come across an accessible toilet that you were unable to use?

Yes
No
Cannot remember

What are the most common problems you encounter with accessible toilets? (please select all that apply)

Not enough space
The layout
Wheelchair transfer space obstructed
Too many things in the way making it difficult to manoeuvre
Dirty
It is locked
Not having the right equipment or it has not been installed correctly
Confusing signage
Lack of visual contrast
No tactile guidance
Getting in and out
Red emergency cord tied up or absent
No Changing Places
Out-of-Order facilities
Not knowing when a RADAR key is required
Delay to accessing the facilities
Other (please specify)

Have you ever avoided going somewhere because you knew it did not have an accessible toilet?

Yes
No
Not sure

Have you ever visited somewhere and had to leave early because the accessible toilet is not as accessible as you need it to be?

Have you ever had to use an emergency cord to call for help?

How often do you see a red emergency cord that is potentially dangerous in an accessible bathroom?
This could include not having an emergency cord or having a cord that has been cut too short, tied up or put out of the way so that it could not be reached by someone lying on the ground.

Most days
Once a week
Once a month
Once a year
Never

Have you ever found any of the following in an accessible toilet? (select all that apply)

Chairs, tables, furniture, boxes
Cleaning equipment – e.g. mops, buckets, wet floor signs, cleaning supplies
People – someone sleeping or living inside
Bins / waste – overflowing bins, rubbish, trash
Inappropriate waste – faeces, needles, urine, blood
Bicycles / bikes / scooters
Washing appliances – washing machine, tumble dryer
Animals – dogs, cats, rodents
Kitchen items – microwave, fridge, food
Offices / desks – desks, computer equipment
Other (please specify)

Changing Places toilets

Are you, or a member of your family or group, a Changing Places toilet user?

Yes
No (skip to next section)

Do you find Changing Places toilets easy to find?

Do you find Changing Places toilets easy to access and get in?

Do you find equipment within Changing Places toilets is ready to use and working?

Have you ever avoided going somewhere because you knew it did not have a Changing Places toilet?

Yes
No
Not sure

Please tell us about any positive or negative experiences you have had with accessible toilets or Changing Places toilets.
Free text answer

Transport

What are your main modes of transport? (please select all that apply)

Car – owned or leased
Car – lifts from friends or family
Bus or Tram
Taxi
Train or Underground
Bicycle
E-Bike
Adapted Cycle
Wheelchair
Wheelchair with a power attachment
Powerchair
Mobility Scooter
Walking
Other (please specify)

How safe do you feel when travelling by the following modes of public transport?

Train

Safe
Neither safe nor unsafe
Not safe

Bus

Safe
Neither safe nor unsafe
Not safe

Taxi

Safe
Neither safe nor unsafe
Not safe

Aeroplane

Safe
Neither safe nor unsafe
Not safe

Underground / Metro

Safe
Neither safe nor unsafe
Not safe

Tram

Safe
Neither safe nor unsafe
Not safe

Ferry / Boat

Safe
Neither safe nor unsafe
Not safe

Uber / Private Hire

Safe
Neither safe nor unsafe
Not safe

How confident do you feel when travelling by the following modes of public transport?

Train

Confident
Neither confident nor unconfident
Not confident

Bus

Confident
Neither confident nor unconfident
Not confident

Taxi

Confident
Neither confident nor unconfident
Not confident

Aeroplane

Confident
Neither confident nor unconfident
Not confident

Underground / Metro

Confident
Neither confident nor unconfident
Not confident

Tram

Confident
Neither confident nor unconfident
Not confident

Ferry / Boat

Confident
Neither confident nor unconfident
Not confident

Uber / Private Hire

Confident
Neither confident nor unconfident
Not confident

Do you think public transport lacks accessibility?

Yes
No
Not sure

Has lack of disabled access on public transport negatively impacted you in any of the following ways? (please select all that apply)

Commuting
Going on holiday
Work / Training / Education
Socialising
Accessing healthcare and medical services
General everyday life
Other (please specify)

Do you own an electric vehicle or have you ever used one?

Yes I own one
Yes I have rented one / used one
No (go to next section)

Electric vehicles

In general, how accessible do you find the physical set-up (e.g. height of machine screens, raised plinths or pavements, dropped kerbs, space to access equipment) of public electric vehicle (EV) charging points to be?

Very accessible
Fairly accessible
Neither / not sure
Fairly inaccessible
Very inaccessible

If you have experience of public electric vehicle charging points, have you experienced any of the following issues? (please select all that apply)

Charger inaccessible due to being on a raised plinth or pavement
Screen too high or too difficult to read
Payment or card mechanism too high or too difficult to use
Size and layout of the bay not suitable for Wheelchair Accessible Vehicles (WAVs)
Size and layout of the bay not suitable for my access requirements
Fixed charging cables too heavy, not long enough or otherwise not suitable
Surrounding pavements and environment lacking dropped kerbs
No, I have not experienced any of these issues
Other (please specify)

The ‘extra time factor’

Do you find yourself regularly spending extra time on things that non-disabled people might not need to?
For example arranging assistance for travel, booking tickets over the phone instead of online or researching accessibility before visiting somewhere new.

Yes, always
Yes, often
Sometimes
Rarely
Never – skip to next section

The ‘extra time factor’

On average, how much extra time do you spend each week because of poor access, making sure your access needs are met or due to a lack of support?

Less than 1 hour
1–5 hours
6–10 hours
11–20 hours
More than 20 hours
Other (please specify)

In what situations do you find yourself spending extra time? (please select all that apply)

Booking assistance when sorting travel (e.g. trains, flights)
Extra travel time (e.g. leaving early to secure a wheelchair space on the bus, assistance not turning up, not finding accessible parking bays, being last to exit an aeroplane)
Having to book over the phone instead of booking online (e.g. tickets, experiences, restaurants)
Researching or checking access information before visiting somewhere new (e.g. phoning or emailing, checking a venue’s website, using review websites)
Waiting for assistance that does not arrive or is delayed (e.g. at stations, airports, venues)
Having to change or re-arrange plans at the last minute because access was not as expected
Repeating information about access requirements that should already have been noted
Arranging carer or personal assistant support (e.g. coordinating times, cover, recruitment or absence)
Having to ‘prove’ disability
Other (please specify)

How does this extra time cost affect you? (please select all that apply)

Increased stress or anxiety
Feeling tired or drained of energy
Having less time with family or friends
Having less time for work
Having less time for training or study
Having less time for volunteering
Having less time for leisure or hobbies
Missing opportunities (e.g. events, travel, social plans)
Worrying I might lose my job due to lateness / absence caused by access issues
Worrying about how others see me (e.g. seeming unreliable or unprofessional)
Feeling excluded or left behind
Financial costs linked to lost time (e.g. missed transport, less working hours, extra childcare)
I am not affected by the extra time cost
Other (please specify)

What would help reduce the extra time you spend compared with non-disabled people? (please select all that apply)

Being able to book accessible tickets, facilities or services online
Clear and accurate disabled access information
Knowing that booked assistance, services or facilities will be in place and as described
Staff being more aware, having better training and confident in providing support
More accessible transport options (e.g. buses, trains, taxis)
More accessible parking (e.g. reliable Blue Badge spaces, drop-off points)
Better coordination between services (e.g. transport, venues, support staff)
Better enforcement of existing rules and rights (e.g. parking, transport, toilets)
Other (please specify)

Is there anything else you would like to tell us about the ‘extra time factor’ or accessibility in general?
Is there something important to you that we have not asked about?
Free text answer

About Euan’s Guide

Have you heard of Euan’s Guide before taking the Access Survey today? (please select all that apply)

Yes – I have written a disabled access review
Yes – I’ve used the Euan’s Guide website
Yes – I have submitted my venue’s disabled access information
Yes – I’ve seen your Red Cord Cards in accessible toilets
Yes – I’ve made accessible toilets safer using your Red Cord Cards
Yes – Read the Euan’s Guide newsletter
Yes – Followed Euan’s Guide on social media
Yes – I have heard of it but not used it
No – skip to next section
Other (please specify)

Website & usage

I use EuansGuide.com:

On my desktop or laptop computer
On my tablet e.g. iPad
On my phone
With assistive hardware technology
With assistive software technology
Other (please specify)

Would you use a Euan’s Guide app on a mobile device to find disabled access information?

Do you use Euan’s Guide before going out to plan or carry out a journey?

Have you ever visited somewhere new after reading a review on Euan’s Guide?

Do you visit more places because of Euan’s Guide?

Do you use Euan’s Guide when you are already out and about to find out about places near you at the time?

What types of places interest you on Euan’s Guide? (please select all that apply)

Attractions
Museums and art galleries
Cinemas and theatres
Places to stay
Places to eat
Places to drink
Nightclubs
Events or festivals
Shops
Toilets
Offices
Parks and open spaces
Sport and leisure
Transport
Everyday essentials (e.g. supermarkets, post offices etc.)
Other (please specify)

To what extent do you agree with the following statements:
For each statement, select one: Agree / Neither agree nor disagree / Disagree

Euan’s Guide gives me access to a trusted source of disabled access information

Agree
Neither agree nor disagree
Disagree

Euan’s Guide gives me greater choice of accessible places to go and things to do

Agree
Neither agree nor disagree
Disagree

Euan’s Guide gives me more confidence to visit new places or try new things

Agree
Neither agree nor disagree
Disagree

When making journeys, Euan’s Guide improves my confidence

Agree
Neither agree nor disagree
Disagree

Euan’s Guide helps me find accessible toilets

Agree
Neither agree nor disagree
Disagree

Euan’s Guide gives me a place to share my experiences of disabled access

Agree
Neither agree nor disagree
Disagree

Using Euan’s Guide makes me feel more connected to others with similar experiences

Agree
Neither agree nor disagree
Disagree

Euan’s Guide helps me access more social activities

Agree
Neither agree nor disagree
Disagree

Euan’s Guide helps me access more training or education opportunities

Agree
Neither agree nor disagree
Disagree

Euan’s Guide helps me access more work opportunities

Agree
Neither agree nor disagree
Disagree

I have more awareness of the challenges disabled people experience because of Euan’s Guide

Agree
Neither agree nor disagree
Disagree

Euan’s Guide improves my general wellbeing

Agree
Neither agree nor disagree
Disagree

The Motability Scheme

Are you aware of the Motability Scheme?

Yes, I’m on the Scheme
Yes, I’ve heard about it but I’m not on the Motability Scheme right now
No, I’ve never heard about the Scheme

In which of these ways have you seen, heard or read anything about the Scheme over the past few months? (please select all that apply)

A poster / leaflet in GP surgery
An advert on TV
An advert online
An advert on the radio
A poster / billboard outside
An advert in a magazine / newspaper
An advert on social media (for example Facebook, Instagram, Twitter)
In a letter / communication from the Department of Work and Pensions
At a car dealership
In an article / advertorial
At Motability Live (previously The Big Event)
Don’t know / can’t remember
I haven’t seen or heard any advertising for the Scheme
Other (please specify)

Do you currently lease a vehicle on the Motability Scheme?

Yes, I lease a car
Yes, I lease an electric car
Yes, I lease an adapted car
Yes, I lease a scooter
Yes, I lease a powered wheelchair
Yes, I lease a Wheelchair Access Vehicle (WAV)
No, I am not on the Scheme right now, but I have been before
No, I am not on the Scheme

If you are on the Scheme, how important is it in helping you enjoy accessible days out?

Not very important
Not important
Neither important nor unimportant
Important
Very important

How important is the Scheme to help you make unplanned journeys?

Not very important
Not important
Neither important nor unimportant
Important
Very important

Is there anything else you’d like to share about the Motability Scheme?
Free text answer

About you

Where do you live?

England
Scotland
Wales
Northern Ireland
Other (please specify)

What is the first half of your postcode?
Free text answer

When ‘out and about’, most of the time you are… (please select all that apply)

With friends or family
With an unpaid or family carer
With a carer or PA
By myself
With a club or group
Other (please specify)

Are you:

16–24
25–34
35–44
45–54
55–64
65–74
65+

Do you use or have experience of: (please select all that apply)

Wheelchair
Powerchair
Mobility scooter
Walking aid
Symbol cane
Long cane
Assistance dog – visual impairment
Assistance dog – other
Sign language
Hearing aid or cochlear implant
AAC
Hidden Impairment
Speech Impairment
PMLD
Autism
Blue Badge
Dementia
Learning Disability
Changing Places Toilet
Other (please specify)

Do you use any assistive technology to use the internet?
For example: speech input/output, screen magnification, screen reader, alternative keyboard, eye tracking etc.

Yes, I use assistive technology
No, I do not use it
I am not sure or prefer not to say

What is your ethnic group?

Asian or Asian British (includes Indian, Pakistani, Bangladeshi, Chinese, any other Asian background)
Black, Black British, Caribbean or African (includes Black British, Caribbean, African, any other Black background)
Mixed or multiple ethnic groups (includes White and Black Caribbean, White and Black African, White and Asian, any other mixed background)
White (includes English, Welsh, Scottish, Northern Irish or British; Irish; Gypsy or Irish Traveller; Roma; any other white background)
Prefer not to say
Other (please specify)

Which of the following best describes your gender?

Male
Female
Non-binary
Prefer not to say
Prefer to self-describe

Which of the following best describes your sexual orientation?

Straight or heterosexual
Gay or lesbian
Bi or bisexual
Prefer not to say
Prefer to self-describe

I would like to: (please select all that apply)

To be entered into the Amazon voucher draw
To receive a copy of the survey results
To receive information from Euan’s Guide
To receive information about the Motability Scheme
None of the above

Please enter your email address.
(Leaving an email address is optional. If you do not provide a valid email address then we will be unable to enter you into the prize draw.)
email: ___________________________________________

Thank you very much for your time!
Euan and the Euan's Guide Team

Please send your responses to hello@euansguide.com or post them to the following Freepost address:

Freepost Euan’s Guide

Please contact hello@euansguide.com if you have any questions about completing this survey.