Health and Social Care Professionals FAQs

Euan's Guide logo next to an image of the Euan's Guide website displayed on a laptop screen.

Can I leave reviews?

Yes, anyone with knowledge or experience of access requirements can leave reviews on Euan’s Guide. To help make your review as useful as possible to the most amount of people and their various access requirements try to leave a lot of details, including how you got there, what parking options there are, what the entrance is like and what you thought of the accessible toilet. It also helps to add images or videos to your review so people can better visualise the place before they visit.

There aren’t any reviews in my area, what should I do?

We rely on individuals leaving reviews so we would be grateful if you could try leaving a few of your own reviews of places you know have good levels of access in your area and encourage your service users to do the same.

How do I add a review?

You first need to create an account and then once you are signed in you can add a review by clicking the button at the top right of the screen which says ‘Write a Review’. For more tips on getting started visit our ‘How to Review’ webpage.

I’ve run out of resources – can I order more?

Yes, of course, we’d be delighted to send you more resources, please fill in the request resources form again or email your request to hello@euansguide.com.

For more Red Cord Cards you can fill in this Red Cord Cards request form

Can I order a different amount of something?

If you have a specific quantity you are looking for or have a particularly large order then please email hello@euansguide.com with a few details and we will do our best to accommodate this request.

I’ve forgotten my password what should I do?

You can reset your password on this page. We will send you an email with instructions on how to reset your password. If you haven’t received an email, please check your spam / junk folder. If you can’t reset your password, please email hello@euansguide.com and we’ll be happy to help you.

Who is behind Euan’s Guide?

The charity was founded in 2013 by Euan MacDonald MBE, a powerchair user and his sister Kiki. Euan and Kiki work in the Old Town of Edinburgh alongside their team: a friendly bunch who are passionate about accessibility. You can  meet the team on this page

How is Euan's Guide funded?

We are a registered charity (SC045492) and we receive funding from a mixture of trusts, foundations and donations. If you are interested and able to leave a donation you can do so here.

What is the difference between a review and a venue listing?

Reviews are submitted by people who want to share their experience and opinions of disabled access at a place they have visited. Venue listings are submitted by business owners or venue managers to describe what their disabled access is like and what facilities they have.

I have another question, what should I do?

If we haven’t answered your question, please email hello@euansguide.com or call 0131 510 5106 and we will get back to you as soon as possible.