Frequently Asked Questions

General

Who is Euan’s Guide for?

Euan’s Guide is designed to help disabled people, their friends, family, and carers. It is for anyone interested in finding out about disabled access at places they want to visit, and for people who want to contribute their own reviews of disabled access at restaurants, hotels, shops and more.

The site is also for businesses, tourist attractions or any other venue types to find out more about accessibility and to share their disabled access information with potential visitors online. Find out more about Euan’s Guide >>

Is the website only for disabled people to use?

No, as it’s not only disabled people who may be interested in finding disabled access information. It could be people looking for somewhere to go with friends or family members, carers wanting to organise a visit, or simply anyone who wants to find a place to go with good disabled access. Those who have listed a venue on Euan’s Guide can also use the site to search for top tips and to keep up to date with the latest news.

What is the difference between a review and a venue listing?

Reviews are submitted by people who want to share their experience of disabled access at a place they have visited. Venue listings are submitted by business owners or venue managers to describe what their disabled access is like.

How do I register?

You can register here http://www.euansguide.com/register/.

I’ve forgotten my password what should I do?

You can reset your password on this page. We will send you an email with instructions on how to reset your password. If you haven’t received an email, please check your spam/junk folder. If you can’t reset your password, please email hello@euansguide.com and we’ll be happy to help you.

Do you have a brochure of disabled access reviews or are you online only?

With new reviews being added daily, Euan's Guide works best online. We do not have a printed brochure of disabled access reviews, but if you are looking for something in particular we encourage you to get in touch with us!

Website accessibility

Is the website accessible for visually impaired visitors?

Visually impaired people with a variety of screen readers and magnification tools have tested the website. We have listened to their suggestions and added them to the list of accessibility features we are currently building into the website.

Do you plan to have any British Sign Language explanation of the site’s content?

We are aiming to prepare a BSL video explaining the nature and purpose of the site. This will be available as an integral part of the website.

Is the site accessible to other disabled visitors?

Members of our team and our associates, who also happen to be disabled people, are helping us to make the site as accessible as we can for disabled visitors. You can view our accessible formats here (http://www.euansguide.com/AltFormats) and we welcome suggestions and feedback from any disabled people.

Reviewers

How do I add a review?

You can add a review by clicking the button at the top right of the screen which says ‘Write a Review’. If you are a new visitor you will be asked to create a username and password at the end of your review. Please complete this or we will not be able to publish your review. Submit a review now!

Can I add a review of somewhere that is not listed on the website?

Yes, absolutely. Once published we will contact the venue with to suggest that they list themselves.

Can I edit a review once it’s submitted?

You will be able to edit your review after it has been published. Simply log in and go to your profile (http://www.euansguide.com/profile/) where you will be able to see all of your published reviews. Click ‘Edit Review’ beside the review you wish to make changes to. Any changes you make will be sent back to us to process and will be re-published as soon as possible.

Do you tell the venue what I’ve said?

Yes, venues will receive every review written about them! They can also reply to your review on Euan’s Guide.

Venues

What is a venue?

A venue can be anywhere really! We have reviews and listings of Post Offices, museums, tram stops, gardens, airports, shops, hotels and more…You can list any place from any country!

How do I list my venue on the website?

To add your venue, click on the 'Venues' tab at the top of the screen. If you are a new visitor you will be asked to create a username and password. List your venue now!

It looks like my venue is already listed, but I don't have the log in details?

Someone who works at your venue may have listed your information in the past. It may be that they no longer work at your venue and the log-in details are now unknown. Check that nobody in your team has taken responsibility for the listing, then get in touch with us to change ownership of your venue's listing on Euan's Guide. 

Why do I have to add pictures before my venue can be published?

A picture really is worth a thousand words, and our reviewers are always telling us how helpful it is to be able to see an image of the venue being described.

Can I list more than one venue?

If you manage more than one venue, you can list as many as you like!

I don’t think my venue has good wheelchair access. Should I still list on the website?

Yes, as Euan’s Guide is for all disabled people, friends, families and carers not just wheelchair users. Your venue might not be ideal for wheelchair users, but could be of interest to other disabled people.

How do I add an event?

Listed venues can add events. Log in and head to your profile. From there you can click ‘Go to Venue’ beside whichever venue you wish to add an event for. Select ‘What’s On’ and then click ‘Add Event’. Fill out the form and press submit.

Can I edit an event?

Yes. Once you are logged in, go to your profile and click ‘Go to Venue’ followed by the ‘What’s On’ tab. Select ‘Edit Event’.

Can I update my venue information once I've listed?

Yes, and we encourage it! Log in and go to your profile. Beside the venue you wish to update, click ‘Edit Venue’. Once you have submitted your changes they will be sent for us to process and added to the site as soon as possible.

What do I do if I get a bad review?

It doesn't happen that often, but sometimes a user may leave a negative review about a venue. Registered venues have the opportunity to publicly respond to any reviews that they receive and address any issues that may have been raised.

How do I respond to a review?

It is possible to publicly reply to people who have reviewed your venue on Euan’s Guide. Select the review you wish to respond to and scroll to the bottom of the review where it says ‘Comments’. You can type your reply into the comments box, but remember to tick the square that says ‘Post as official response from your venue.’ Your comment will appear below the review and the reviewer will be notified.

Red Cord Cards

What is a Red Cord Card?

A pocket-sized awareness raising card that is designed to easily attach onto emergency red cords in accessible toilets. Leave one behind wherever you come across an emergency cord that is tied up, too short, tucked away or otherwise incorrectly placed.

Where do I get Red Cord Cards?

We can send you Red Cord Cards free of charge. Please tell us how many you would like and where to send them to here: www.euansguide.com/redcord

Euan's Guide App

Do you have an app?

Our app is in redevelopment and is currently unavailable. We recommend that you use the mobile site to access Euan's Guide on the move. If you already have the app installed it will continue to work, but for the best experience we recommend using our mobile site.

I have another question, what should I do?

If we haven’t answered your question, please email hello@euansguide.com and we will get back to you as soon as possible.