The Access Survey

2023 was the ninth annual Access Survey by the award-winning disabled access charity Euan’s Guide, and the third year that the survey was supported by Motability Operations, the company behind the Motability Scheme. The full results of the Access Survey have been published here, with key findings highlighted in the document.

Our partnership means we’ve been able to reach over 6,000 people who took part in the survey this year, 98% of whom identified as disabled, reinforcing the Euan’s Guide Access Survey as the largest of its kind in the UK.

The cost of living crisis was a key element of the survey for a second year, showing that our community of disabled people, their families, friends and carers, are still being disproportionately affected. In response to the Access Survey, 61% said they are cutting back on their energy usage and 50% said they are concerned about their energy usage.

The focus of the Access Survey continues to be to give people with experience of disabled access an opportunity to share their views. The 2023 Access Survey results found:

  • 91% of respondents said they try to find disabled access information before visiting a new place, yet 76% said they’ve found the information on a venue’s website to be misleading, confusing or inaccurate.
  • 86% said they check a venue’s website before visiting a new place, yet 79% said they’d experienced a disappointing trip or had to change their plans because of poor accessibility.
  • 59% said that if a venue has not shared its disabled access information they avoid going because they assume it is inaccessible.
The Euan’s Guide Access Survey helps amplify the voices of disabled people, and our website was set up to combat the problem of poor or unavailable disabled access information.

Thank you to everyone who took part in the 2023 Euan’s Guide Access Survey