Hair cut and colour at hair at the hub
5
5
Date of visit: December 2021
I have experience of challenges around: moving around
Overall Rating
Excellent
I have used this hairdresser for the past 20 plus years. Even before I became disabled. They have a saloon in Penicuik and until the pandemic one in the hydro hotel in Peebles . But as the hotel closed due to restrictions and they didn’t know if it would reopen . They decided to use a spare room which is attached to the gift shop they also own In Innerleithen. The saloon has its own entrance at the side which is via a small step. I sit in my wheelchair for my cut and colour as this is easier for me and my hairdresser who is also the owner. When my hair needs washing he just moves the chair and pushes me up to the sink then put the back of my wheelchair down. There are only two members of staff in the shop and both are always more than happy to assist me if I need help. They help me up and down the step , I have special crutches that I can use to help me get around and up or down small steps. I have always found the staff fantastic and really can’t do enough to help me. No matter the situation. I would advice phoning and speaking to either Danny or Pauline the owners or terry the receptionist at Penicuik and discuss your needs with them . I’m sure they will do what they can to accommodate you. I have been using this saloon for so long that they are more like friends.
Disabled Access In and Around
Excellent
There is a step to get into the saloon but with help from my husband and the owner I manage . The staff are always have to assist, I sit in my wheelchair while my hair is cut etc, and there is room for my wheelchair . They just move the chairs they would normally use to one side. I can even stay in my wheelchair when getting my hair washed as the back of my chair folds down, my hairdresser just pushes me over to the sink.
Parking & Transport
Excellent
Parking is on the street in the side road. Depending on the time of day you can park near the entrance, there is also a good bus service from Edinburgh to the town and the bus stops on the high street.
Staff
Excellent
The staff are absolutely fantastic, they can’t do enough for me and are so chatty and friendly. Because I have been using the saloon for so long I feel they are more like friends,
Additional Information
There are hand sanitizer bottles as you enter, coats and bags are bagged up in plastic bags upon your arrival. Chairs etc are cleaned between clients. They are strict on the number of people allowed in the saloon. And keep the main door locked to avoid people just wandering in . You need to knock at the door to gain entry. I feel very covid safe here and will certainly keep getting my hair cut etc here.
