Cinema showing diverse range of films, with great accessibility and extremely helpful staff
This review is especially helpful for those who have or use the following: Walking Aid
Cinema complex showing a diverse range of films, from contemporary, screen classics, foreign language films to special events and film festivals. There's a café/ bar. The venue is located on London's Southbank.
Transport & Parking
I travelled by public transport. The nearest tube is Waterloo. Several buses stop nearby on Waterloo Bridge but there is a set of stairs to walk down. However the RV1 bus stops nearer to the entrance and exiting here avoids the stairs.
The building is on different levels and can appear a little confusing to navigate on a first visit. The main entrance near to Belvedere Road has stairs or a wheelchair accessible platform lift and from this you arrive at the main foyer where the ticket office, shop and bar/café is. From the riverside there's a steps free entrance into the riverside bar/ café and NFT 1, which is their largest cinema screen. There are stairs, usually a short flight/ lifts between different levels of the building. There are 4 screens all of which have wheelchair spaces.
There are 4 disabled accessible toilets located throughout the building so you don't have to go very far to find one. The toilets are spacious, with grab rails and alarms. I go to the BFI a couple of times a month and sometimes the emergency cords don't reach the floor, on my most recent visit the cord had been wrapped round the grab rail and don't reach the floor and I asked staff if they could put a notices in the toilets to explain the importance of the cord needing to reach the ground.
The staff are brilliant and very helpful. The BFI was the 1st place I visited after I had my fall, last year, and I was still very immobile. I had phoned up as I was nervous about going out again and the staff could not have been more helpful or reassuring. When I arrived at the box office they helped me to the accessible toilet and waited outside. They then took me a different entrance to my screen so I remained on the one level. They saw me to my seat and then the usher at the main entrance to the screen brought me a copy of the screen notes and told me he would return at the end of the film. He did and I was very wobbly but he was very patient and helped me up and escorted me out of the building.
Anything else you wish to tell us?
The BFI is a really cool place to visit, they show a wonderful range of films and their location on London's Southbank is fantastic and their disability awareness is excellent.