Accessibility not a priority.
2
2
Date of visit: August 2019
I have experience of challenges around: moving around
Overall Rating
Poor
Could only access half the inside and outside areas and even then had to take a different and longer route than the able bodied. Access to the gardens and park was via a long route round the perimeter with some fairly steep slopes and had to phone for a code to open a gate. If you go there write the code down as you will need it to get out again and the phone number is only displayed on the outside. There is no disabled access to the water gardens. Paths are gravel and very hard going in places. To access the family pleasure gardens for disabled visitors you have to go back to your car and drive there. As I had arrived by coach I couldn't get there at all. On the plus side there are mobility scooters and wheelchairs available for hire free of charge but you cannot take the hired scooters into any of the indoor areas. The staff were very pleasant and helpful if you could find them.
Disabled Access In and Around
Bad
See comments in summary
Parking & Transport
Excellent
Went by coach which unloaded right outside but would have needed to drive to access family gardens and butterfly house as cannot be accessed from inside and normal access is by train that I couldn't use.
Accessible Toilets
Average
2 toilets available but not that easy to get to and one was not signposted. Quite small. No mirrors or hooks for coat or handbag.
Staff
Good
Helpful and friendly if you could find them
