Good access, some unfriendly staff, no accessible toilet
2.5
2.5
Date of visit: December 2014
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Average
They have a ramp to get you in and out, but no accessible toilet! I suppose that after you've eaten, drunken and been merry, you'll just have to hold your bladder - and the rest.
Disabled Access In and Around
Excellent
There is a step into the café. They have an extravagantly long folding metal ramp which they can deploy whenever you need it, and because it's so long you get a lovely smooth gentle ride up to the entrance. Some of the waiters and waitresses don't know about the existence of this ramp (the manager hasn't briefed them properly) so if you ask and you're told "We don't have a ramp", don't believe them!
Parking & Transport
0The nearest step-free tube stations are Earls Court and Green Park and they're a long way off - well over a mile each. Lots of bus routes can drop you off near the café.
Accessible Toilets
0Zero stars. No accessible toilet. The only toilet is down a long spiral staircase to the basement. Bring your own.
Staff
Poor
Maybe I was there on an off-day, but the staff were mainly brusque, unsmiling and unfriendly. You wouldn't serve a dog his dinner in this manner - I really expect something friendlier. Service without a smile.
Additional Information
The spaghetti bolognese was really delicious, and the cakes are OK.
