Acccessible at last! Worth a visit.
4.5
4.5
Date of visit: January 2018
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Excellent
Good accessibility for wheelchair users throughout the shop, which is all at ground floor level. Well worth a visit.
Disabled Access In and Around
Excellent
There is a big step at the entrance. When staff saw me outside, they conferred briefly and without me having to ask they brought a fine, lightweight, portable aluminium ramp, fully fit-for-purpose, and I was easily able to enter the shop, which is a split-level structure on the ground floor, with a large ramped area leading to the slightly higher level, all of it easily accessible by wheelchair users. One small caveat: beware of the sudden drop in floor level, a kind of cliff on the large ramped area, where the clothes racks are, it would be possible to fall down it if you got too close to the edge.
Parking & Transport
Excellent
Tottenham Court Road tube station is step-free street to train (Northern Line), street to platform (Central Line) and is just a few blocks away. Green Park station is fully step-free and is a short bus-ride away, in Piccadilly. Several bus routes will drop you off at Cambridge Circus, which is quite near.
Accessible Toilets
0This is not the kind of shop where I would expect to find any sort of toilet.
Staff
Excellent
Friendly, helpful, not intrusively so, a good balance.
Additional Information
I have had to campaign for a couple of years to get this shop to provide step-free access for wheelchair users, and I'm pleased to be able to report that they have finally managed to acquire a ramp and provide access for wheelchair users. It had been quite a battle to persuade the exceptionally rude and condescending manageress, in early 2017, that it was a legal obligation to provide access for disabled customers, and it took a couple of stern letters to head office before action was taken: even then, the shop did not meet the deadline originally promised by head office for provision of a ramp, so it has been a long and frustrating wait. Well done, Carhartt, you have got it right in the end.
