Wheelchair Access
3.5
3.5
Date of visit: April 2023
I have experience of challenges around: moving around
Overall Rating
Good
Great wheelchair access but, as always I find, there could be improvement.
Disabled Access In and Around
Good
Wheelchair access to the restaurant was great. Many of the tables had a awkward legs making sitting at the table in the wheelchair difficult, however the staff assisted with this and reseated us at a more accessible table and reserved it for us during the stay. The hotel access was card entry and worked well. The door to the room was exceptionally heavy. I do understand it was for fire regulations but my husband who is the wheelchair user, could not open it.
Parking & Transport
Excellent
We came by car. Disabled Parking was as close as it was possible to get.
Accessible Toilets
Good
My husband did not use the restaurant facilities. The hotel had a great wet room with plenty of hand rails. However there was nowhere to put thing’s except the floor. The access door was wide but difficult to close from inside. The light switch was at the outside hinge side of the door making that a challenge unless you had assistance.
Staff
Excellent
The staff were outstanding. They did everything I could have asked for to make our stay pleasant.
Additional Information
Covid precautions were scaled back. I would suggest sliding doors on the wet room, move the light switch to the other side and put grab rails adjacent to the bed in a Disabled access room. Fortunately I had brought a rota stand otherwise he would not have managed.
