Costa Coffee Costa Coffee

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Costa Coffee

83 George Street, Edinburgh, EH2 3ES, United Kingdom | Website

Not good today

4

Visit date:

This review is especially helpful for those who have or use the following: Hearing Aid, Walking Aid, Wheelchair, Hidden Impairment

Overview

Today we arrived at this venue, we had our drinks then headed to the disabled toilet which is level behind the serving counter, on getting there we were amazed to find a queue of people who were not disabled. On asking them if the wheelchair could get passed they all said the toilets downstairs have a sign saying to use the one upstairs. On getting someone to go downstairs and take a photo it said closed for cleaning use upstairs. Off I went to the counter the lady said oh yes no one to clean toilets so use one back there on pointing out this was a wheelchair that I needed to get in with she replied sorry have to wait turn. So next problem was that in order to turn the wheel chair there was fire extinguishers and a row if baby seats in a rather narrow space, so off I go again to ask for help to remove things in order to get it turned sorry no can do as it’s not my job to lift chairs. We had to do that ourselves I hurt my back moving chairs. See Photo attached .

Transport & Parking

4

Okay parked without any bother

Access

1.5

Dreadful blocked passageway disabled toilets being used by everyone as other ones waiting to be cleaned.

Toilets

1.5

Very hard to use as it’s a cluttered hallway and dangerous.

Staff

2.5

Nice but only two people on duty.

Anything else you wish to tell us?

Just bad as my photos will show you.

Photos

Entrance to toilet could not get chair turned Sign

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