Overview

Overall this place is wheelchair-friendly and easy to get around inside. The front doors are *not* wheelchair friendly and the toilet door is absurd.

Transport & Parking

There are no step-free stations nearby at the time of writing, though Tottenham Court Rd station should be step-free later in 2016. Several buses go up and down Charing Cross Road nearby. I wouldn't dream of trying to park in this area.

Access

The entrance to this branch of EAT is a double door: one of the doors is kept locked, and both need to be open if a wheelchair user wants to get in, as each individual door is very narrow. When I arrived today the left-hand door was locked and there was no doorbell or other way of alerting staff to the need for assistance with the locked door. I waited for quite a while, unable to get anyone's attention, until a kind random passer-by took the initiative and undid the bolts on the locked door. Note to EAT: please install a doorbell at the entrance. Once you're inside it's all fine.

Toilets

There is a basically well laid-out and usable accessible toilet, but the door has a door handle *and* two locks as well. The door handle is ridiculously high up, and would not be reachable by many wheelchair users. Very thoughtless. See my picture below.

Staff

The staff are friendly enough, but their thoughtlessness concerning the front entrance and the toilet door design has lost them two stars.

Anything else you wish to tell us?

The ham and jarlsberg baguette is really delicious.

Photos