Overview

It's a pity to have to write such a damning review of such a wonderful place, and it's maybe understandable that such an old, and not very big house, and the attached garden, cannot be fully wheelchair-accessible. But some effort could be made to improve access without damaging or severely altering the structure and character of the place.

Transport & Parking

Don't try and park in Hampstead! The tube station has a lift, but it also has numerous steps, so it's not at all wheelchair-friendly. Golders Green station is nearby and is step-free to the platform. You could get a bus from Golders Green; or from King's Cross or Hendon Central (both totally step free), which would be a longer but easier journey. Whichever way you arrive, the approach to the house is VERY steep and you will need very strong motors or a very strong wheelchair-pusher!

Access

Zero stars. There are steps up into the house and no ramps provided, and there is no way for a wheelchair user to get up to the first and second floors. The garden is a series of sunken gardens within sunken gardens - it's beautiful, quite stunning in fact, but there are numerous small flights of stairs between the gardens so it's pretty hopeless for a wheelchair user, no ramps provided.

Toilets

There is a spacious gents' toilet, but it's reached by a flight of stairs. I didn't check out the ladies' toilet. Zero stars.

Staff

The staff are exceptionally highly-strung - one of them followed me round the whole time, afraid I might fall and break something - and their attitude to disability seems to be stuck somewhere in the 1970s. They are friendly when it comes to talking about the history of the house and its objects and the garden, for this they get half a star. For disability-awareness, zero.

Anything else you wish to tell us?

Most venues allow me to take a carer free of charge, so that I am not financially penalised for being disabled and needing a carer with me. Fenton House staff had not even heard of such an idea, they found it outlandish and dismissed it brusquely: both my carer and I had to pay full price, despite clearly-stated National Trust policy here http://www.nationaltrust.org.uk/article-1356394063324/