Overview

Gatwick Airport is a large, busy London airport with flights all over the world.

Transport & Parking

I travelled to the airport by taxi as I had luggage. There is a train station but it stops by the South Terminal and those who want to travel to the North Terminal take a short ride on the shuttle which connects the two terminals. On the way back (15 March) I went home using public transport. Special assistance offered to arrange for transport to take me to the rail station but I said I would use the shuttle. The shuttle was quite busy, there is only a few seats and I had to stand. It was then a short walk to the train station. The train journey was fine and took me back into central London quickly.

Access

UPDATED: I travelled in August 2018. Easy Jet now have 2 dedicated Special Assistance Check In desks, both of which have staff to assist with checking in and putting your luggage on the conveyor belt. Also a new Special Assistance lounge has been opened, I was told it has been open about a month. It's immediately after the security section and before the main duty free shopping concourse. There is a variety of different types of seats. They have sofas with firm seats which made transferring so much easier. There's also some tables and chairs. The area is screened off so it's private and quiet, while still being central. The accessible toilet is near by. (I used the North Terminal). Previously I wrote: On arriving by taxi I was at street level of the North Terminal. I took a moving walkway which took me up to check in level. I had pre-booked special assistance and my ticket advised me to got to the check in desk on arrival and make myself known to the staff. I did this and was advised to then make my way to special assistance. I followed signs for this which was upstairs. The disabled accessible toilets are clearly labelled and one was almost adjacent to the special assistance area prior to passport control. I was taken through passport control in a wheelchair and then transferred to a buggy which accommodated about 5 passengers and taken to a waiting area in the duty free section. We were later transferred in vehicle which was raised to the height of the plane's door and therefore didn't need to use the plane's steps.

Toilets

There were plenty of disabled accessible toilets. They were spacious, with grab rails and emergency alarm. UPDATED FROM DECEMBER 2018: On my recent visit the new accessible toilet immediately adjacent to the special assistance seating area is open. The room is spacious, with grab rails and emergency alarm, which didn't reach to the floor. It is a disappointing that when Gatwick Airport put in these excellent new facilities, they didn't create a Changing Places toilet.

Staff

All staff were very helpful and friendly, both on my outward and return journeys. Special assistance had been pre-booked and all the staff were very helpful, polite and friendly. They ensured that I got to my plane safely and on time.

Anything else you wish to tell us?

Thank you I couldn't have travelled on my own without special assistance support. UPDATE: Very impressed with Gatwick's new facilities.

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