Overview

Mixture of good and bad experience. Staff in check in fantastic and helpful, airline allowed me to take my own wheelchair right to the door of the plane , and placed my fold away walking frame in the hold. New designated assistance area, more visible, with someone in attendance, seating looked very low, .disabled toilet in check in area has been upgraded, but actually the old one was more accessible . Access to toilet very narrow. Very Steep ramp once through security.despite advising I could not manage steps, ambulift was not place flush with entrance to plane, and was a good 6 inches short, assistant stated that was as close as they could get, but when stewardess advise them to get the lift on chair, they were able to position it much closer! Same ambulift used at Stornoway airport and was flush with the entrance. Had a similar problem on way back. Airport parking, disabled parking difficult to find and has been moved further away

Transport & Parking

Disabled parking in main Carpark has been moved further away, to allow Emirate Airlines and taxis to park closer! Making it more difficult for those with mobility restrictions Poorly sign posted how to get to disabled parking. Member of party had to walk some distance to find a luggage trolley Drop off points quite a walking distance for those with mobility restrictions

Access

Majority of airport has good access. As mentioned drop off points for access quite a distance from airport entrance. Airport assistance is available and help phones situated throughout airport, it's advisable to pre book assistance with airline beforehand. Once security has been cleared, extremely steep ramp needs to be accessed, impossible for self propelling manual wheelchair, and challenging for those assisting! Problems accessing plane as the ambulift was not placed flush with door of plane, despite saying that was as close as they could get it, they managed to get it flush after the air stewardess suggested they got a lift on chair( I'm on the large side) same problem on the way back with ambulift. These were the least helpful of all the staff in the airport. Allowed to take my crutches onto plane, and given a seat near the front. I have travelled all over the world , and this is the only airport where there has been problems ,getting the ambulift close to the door.

Toilets

Toilets easy to find, but difficult to access. Placed off a narrow corridor and difficult to manoevere wheelchair to access the toilet. Toilets have been updated and accessible toilet smaller than old one.no room to turn chair, had to wheel to side of toilet so my friend could shut door behind me and then repeat the process to reverse chair back out again. Otherwise clean, plenty of grabrails etc

Staff

With the exception of the men operating the ambulift, everyone was very helpful, and friendly. In particular the girl at the Loganair check in desk. Security staff were considerate when clearing security, and staff at final check in were considerate and gave me plenty of time to board first with my family

Anything else you wish to tell us?

Eating areas once cleared security difficult to manoevere wheelchair in