Overview

When we checked in we were asked if Mum could make it up the plane steps, but they failed to tell us that we'd need to go down two flights to go back to! This was too much and we had to navigate back through the crowd to find a lift to take us to another (empty) part of the airport to wait at a ground floor gate for someone to come and get us. On the way home the disabled assist left us at the bus, I still had to get two suitcases, hand luggage and Mum in the wheelchair on. Luckily there was another man finishing his shift who helped me. At the long stay NCP car park there is very little space for getting wheelchairs in and out the car, I could only see one or two disabled bays, so had to leave Mum and luggage while I brought car round. Better provisioning needs to be made for disabled parking AT the airport at reduced rates so we're not having to negotiate buses etc.

Transport & Parking

We parked at NCP long stay (nearest the airport) and had to get bus etc.

Access

See main review re gate access

Toilets

The disabled toilets in the departure lounge are accessed through a pub. While there is a walkway through, there are chairs and bags blocking the way. Generally people are helpful but having to go through asking people to move is not good.

Staff

Most were helpful and friendly.