Phantom of the Opera: Her Majesty's Theatre.
4.5
4.5
Date of visit: March 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
Upon arriving at the theatre we saw that the box office was accessible for purchasing tickets. However, we had pre-booked so just showed our tickets to a member of staff outside. He immediately stopped his conversation with a colleague to take us on the accessible route into the stalls. This route was entirely level, without any sharp turns to navigate. I passed an accessible toilet on the way in but didn’t use it. There is a wheelchair spot at the back of the stalls, or alternatively you can go down the central ramp to a closer seat, transfer to a theatre seat, & the wheelchair is securely stored elsewhere. I transferred to a seat close enough to feel the heat of the pyrotechnics!
Disabled Access In and Around
Excellent
Parking & Transport
Average
There were buses, taxi ranks, & accessible tube stations in the area.
Staff
Excellent
Staff were prompt, kind, reassuring, & friendly at all times.
