Easy access into and around the shop, but no access to the basement
2.5
2.5
Date of visit: May 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Average
The shop has a ramp ready to deploy quickly for wheelchair users, but there is no access to the basement.
Disabled Access In and Around
Average
There is a step at the entrance to the shop. The staff thoughtfully keep a wheelchair ramp right next to the door, and the moment they spotted me, a friendly member of staff came and deployed the ramp for me. He was uncertain at first about which way round to deploy it: we had to guide him. Inside the shop, I had easy access all over the ground floor. The basement floor (women's wear) is completely inaccessible to wheelchair users as it's reachable only via a staircase.
Parking & Transport
Poor
Several bus routes will drop you some distance away, and there are no step-free stations nearby.
Accessible Toilets
0This is not the sort of shop where I would expect to find a toilet. I didn't find one.
Staff
Excellent
All the staff we encountered were delightful, and keen to be helpful.
Additional Information
Wheelchair users wanting menswear will be fine in this shop. If you're a wheelchair user wanting women's wear, you will not be able to get to it, and I would recommend shopping somewhere else. Jack Wolfskin are exposing themselves to possible legal difficulties by refusing to provide wheelchair access to the basement floor.
