Advertised as wheelchair friendly but sadly not all parts are
2
2
Date of visit: June 2019
I have experience of challenges around: moving around
Overall Rating
Poor
There are three lodges on site. The three bedroom one we stayed in, Hideaway, was described on the website as wheelchair friendly. However the size and layout is such that it's difficult to get into the bedroom, round doors etc. My husband and son had to move the bed so I could even get into the bedroom. The ensuite bathroom is a wet room but the door to it is behind the door into the bedroom so needs many manoeuvres to get to it. There are few handrails, none by the loo and basin. The shower seat provided was not height adjustable and so low I couldn't transfer unaided. There was so much furniture in the living room, I had to sit away from my family.
Disabled Access In and Around
Poor
There is a gentle ramp from car park to veranda, however there's a bit of a lip at the car park end. Partway up there's a sharp turn though this didn't present me with any problems. There's no step into the lodge but there's a sizeable threshold lip to negotiate and the doorway is barely wide enough for a wheelchair so mind your knuckles. Once inside the floors are hard except for the bedrooms. The ensuite has a non slip floor. The biggest difficulty was going to bed and using bathroom. Tight turn to get wheelchair through bedroom door, sharp left down side of bed, get someone to close bedroom door then reverse to access bathroom door. Once in bathroom, get across room to be able to close door so that loo can be accessed. Reverse procedure to leave! I couldn't do this unaided. There was a small garden, completely inaccessible (steps).
Parking & Transport
Average
You'd need your own transport. Parking right outside the lodge for two cars on level hard standing
Accessible Toilets
Poor
No grab rails though a toilet frame was supplied on request. Absence of wall mounted rails was a real issue. No room beside loo for transfer from wheelchair. The shower seat provided wasn't adjustable and was very low. The one grab rail in the shower wasn't well positioned (vertical and high). The wet room was however level access.
Staff
Bad
Not really relevant. Saw owner on arrival only.
Additional Information
Can't really commend. Maybe the two bedroom lodge (same overall size) had better layout and facilities.
