Not accessible for wheelchair users - zero stars
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Date of visit: June 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Bad
There is a big step up into the shop. The shop has no ramp or other provision for giving wheelchair users access. I was unable to get into the shop. Zero stars.
Disabled Access In and Around
0There is a big step up into the shop. There is a big rectangular silvery doorbell which you are invited to press for assistance. I pressed it several times. No one in the shop heard it, or it was ignored. After a long fruitless wait I called "hallo!" into the shop. One of the staff came to speak to me. My assumption that the offer of assistance included provision of a ramp turned out to be wrong. They do not have a ramp. I was not able to get into the shop. Zero stars.
Parking & Transport
Excellent
Westminster Station is nearby and is fully step-free. Several bus routes serve nearby Victoria Street.
Accessible Toilets
0I did not get into the shop so I don't know whether there's a toilet.
Staff
Bad
The one member of staff I spoke to was friendly, but he came up with a great number of fatuous excuses for the lack of a ramp, none of them remotely convincing or realistic. For this, for the failed doorbell, and for the shop's complete failure to provide access to wheelchair users, only one star.
Additional Information
This could be a five-star review if the shop did one simple thing: acquiring a cheap, easy-to-deploy, foldable aluminium wheelchair ramp. There is no possible excuse for failing to make such a ramp available.
