Using the welcome app
4
4
Date of visit: August 2018
I have experience of challenges around: moving around
Overall Rating
Good
As a wheelchair user I used the Welcome app When I paid a visit to the Park Hotel. Using the app was straight forward . Unfortunately there was a minor glitch on their system. However this did not detract from a very enjoyable visit. The hotel staff were excellent and ensured that all my needs were met. They kept me informed as to the issues they had experienced with the system for this visit. I will most certainly be making a return visit using the welcome app and look forward to receiving another warm welcome from the staff. Access to the hotel was flat level access at the front door with the disabled parking next to it. The disabled toilet can be accessed via an internal ramp up to all toilets. There is no emergency cord. I passed this on to the staff at the hotel.
Disabled Access In and Around
Excellent
Flat level entrance
Parking & Transport
Excellent
Could have had the bay painted.
Accessible Toilets
Good
Had colour contrast. Ample space for me turning in my wheelchair. No emergency cord. Male disabled toilet cubical is within the male toilets. Female disabled toilet is the same. The door into the toilets are quite heavy. Would have had sufficient room for a carer to be with me however they would have to be same sex.
Staff
Excellent
Welcoming and attentive
