Santipolo

I wrote the review but left out some key information, there are some typos too as I used my phone. At each ride the entrance is generally through the exit. The focus seems to be to offer a faster route to the ride missing out some key points. Many still require guests to climb stairs with notable exceptions because they simply have not put other options in place. These are useless to many who are not physically able. Then there are those who find waiting challenging. Whilst it's great that the journey to the ride is rapid they then disregard those waiting. This is not because of limitations or other disabled users, it's preference. Preference of those with the Priority Pass over early access. I recall with my son, if he had to let more than one coaster train go we had to leave, with me, standing there, it was incredibly painful. On one ride we were sent via the Priority boarding route but, on leaving the ride, they sent up out over the stairs! (The exit). On many, the guests with needs are ushered to the rear of the train, always the most severe. I still have an injury from the experience several weeks later. On another ride, it is possible to remain on wheels up to the entrance to the platform but, they don't allow the 'wheels' to be left there. On no ride did they provide a seat for those who need it, to sit and wait to be boarded. On newer rides, there were lifts but when I asked to use it they told me there was no one to operate it? On another, there was difficult to find signage to the entrance but then, guests were given two choices, go upstairs or downstairs. (The correct choice for Flying Dreams) so, I had to walk from the 1st floor to the basement to ride. On my second ride there, I went downstairs but, the ride broke down. All instructions were in Spanish despite some guests shouting for a translation. We were all huddled outside the doors and up to flights of stairs which caused me significant pain and drained all my energy. I arrived last (obviously) and again, explanations were given in Spanish only. By the time they got close to use it was obvious they were offering the Priority Pass to the previer park ride (Ferrari land). They eventually got to me, saw the wristband saying I was disabled and told me in clear English that, I already had one so, off you go. Insult to injury, they'd shut the front doors so, we were sent out the back, the other end of the large building to my mobility scooter. We had planned another hour or so there and back over to the main park. That experience forced me to return to the hotel. All in, not one ride got it right in my opinion, each seemed inadequately trained on disability and they acted as though the disabled wristband was just a way to jump the queue for free. In Portaventura they ground surface is incredibly uneven, cobbles compulsory at the entrance/exit. As a tip, many stores have two doors, ride through the store to avoid some uneven surfaces. Do not leave anything on the wheels. We had things stolen whilst we were in a store. Not even expensive things, just plastic cups. We were glad that is all we left there. BTW, I can walk a little as you may gather. However, with ME I don't have much energy, it's time limited too, this is why I needed rapid entry onto rides. I also had occasional naps to recharge. Many rides don't allow sticks on rides and with nowhere for them to go, I relied on my husband to be my physical support. It is still possible to have a great time there but, maybe not so much if transferring and waiting is an issue.