Overview

To get special assistance is difficult. If we already have a ticket then there is customer services by the turnstile into the park. Queue can be quite long with zero protection from the sun. There is no room to get a wheelchair to the desks which look like bank counters so they insist everyone who needs fast tracking must stand to get a wrist band which will cover the duration of the stay. Once this has been got (they only accept a picture of both sides of a blue badge, no access cards), go to the chosen ride and ever through the exit. It is clearly marked. Without a ticket there is an assistance ticket office which offer heavily discounted tickets. However, I'm sorry but I don't know if they also provide the wrist bands. If not, after a long queue in the sun there it is over to the customer services deals I mentioned before. Apparently there is another just inside the park for those with tickets but we didn't discover those until we did the long hit queue outside. Rides are what they are. I don't recall any with wheelchair access, I'm not sure how they could. Queues are shorter for sure going through the exit but, consider it's nigh on impossible to get a wheelchair up then especially against the pressure of crowds actually exiting the ride. Most restaurants have slopes though tables can be quite close together. It seems that the locals cannot tell the difference between a mobility scooter and a climbing frame. Watching a show last night I had a child climb on the back of the scooter for a better view holding into the seat. Then a woman sat on my foot on the scooter causing me pain but did apologise after I kicked her with the other foot.

Transport & Parking

We stayed at a park hotel so it was easy access. There is a short cut from the El Paso almost to the entrance to the park. But, if driving in there is ample disabled parking cost to the park.

Access

There are many places to sit so that's good though many of those are actually low walls. Just about everywhere yes wheelchair access but it's tight. Some rides make it quite difficult to get a wheelchair to the ride itself and there may be a short walk through the exit queue in most cases

Toilets

They are sort of there but there may be a wait. All toilets have them but some might be inside. For the ladies that might mean a queue at busy times

Staff

Really good. Busy speak English and will do their best to help. However, because a lot of people pretend to be disabled by renting mobility scooters they don't need, their attitude can occasionally seem a little hostile if you've not already got the wrist bands.