An unhappy experience - accessibility not a high priority here
2
2
Date of visit: May 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Poor
Although there is a doorbell for summoning assistance, and I used it repeatedly, I was ignored for several minutes. Not a happy experience. I did eventually get in.
Disabled Access In and Around
Poor
There are big steps into the shop at both entrances. There is a doorbell to alert staff if you need assistance to enter. I pressed this doorbell repeatedly over several minutes. I was completely ignored. A member of staff restacking the shelves looked outside, spotted me, and he too ignored me. No one came to my assistance. Eventually two customers appeared, saying that they had spotted me waiting and had alerted the staff to my presence. After another long interval someone appeared with a ramp and let me in. -- Once you're inside the shop, it's easy and problem-free. It's getting in that's the problem.
Parking & Transport
Average
Several bus routes will drop you off nearby in Tottenham Court Road. There are no step-free stations nearby. If you are patient, you can wait until c. 2017 when Tottenham Court Road Station should become fully step-free.
Accessible Toilets
0I didn't find a toilet on this visit. If I find a toilet on a subsequent visit, I'll update this review.
Staff
Bad
As mentioned above, staff ignored the doorbell and I waited outside for several minutes. The person who eventually brought the ramp to me told me that he wasn't at all surprised that the staff didn't hear the doorbell, as they never (in his opinion) pay any attention to it. This one-star rating for staff is on the generous side.
Additional Information
On the basis of my experience on this visit, I would not recommend this branch of Prêt to wheelchair users.
