Excellent accessibility and attitude despite listed building
4.5
4.5
Date of visit: December 2018
I have experience of challenges around: hearing and moving around.
Overall Rating
Excellent
There are several significant steps at the front (only) entrance. The building is listed. They have applied for planning permission to improve access but been refused. (I've checked the planning portal and they genuinely did.) There is a low level bell button, well signed, for people with mobility issues. The bell works and resulted in two exceptionally friendly and helpful staff appearing in short order. They fitted two substantial portable ramps to effect entrance. The ramps are of reference wheelchair width (70cm.) They are necessarily quite steep. I struggled in my manual wheelchair. The two staff were more than happy to assist. In the store, they were very helpful and pleasant. They do free home delivery for disabled people. On wanting to leave, they fitted the ramps again without me having to wait, and were as friendly and helpful as possible whilst remaining appropriate and unobtrusive. I recommend them.
Disabled Access In and Around
Good
Ramps as above, and doorbell
Parking & Transport
Poor
There aren't any parking or transport. Multi storey nearby has no blue badge discount or disabled spaces.
Accessible Toilets
0No loos
Staff
Excellent
Exceptionally friendly and helpful without being intrusive
