Overview

Generally not bad. Most central shops here have a step at the entrance, but Specsavers staff have tried to improve access. Staff are very helpful.

Transport & Parking

The shop is in a pedestrian area, but near a road. There are some disabled parking spaces nearby, but often full. Public transport stops are fairly near, but probably not close enough for anyone walking with difficulty.

Access

There is a high step at the front doors. To get access for wheelchairs and scooters, there is a bell near the door. A member of staff then brings out a ramp. Once inside everything is on the ground floor and most of the equipment can be moved to a suitable position. However, sitting outside in the winter waiting for someone to respond to the bell can be unpleasant. Once inside there is enough space to manoeuvre.

Toilets

n/a

Staff

Staff are helpful and all appear to have some training. They check whether you can access equipment and where is the best position for chairs. etc. I usually transfer to a seat, but they ask me first.

Anything else you wish to tell us?

A permanent ramp would be an improvement.