Very accommodating café
3.5
3.5
Date of visit: November 2022
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets, dexterity or coordination, moving around, seeing, speaking or communicating and understanding.
I use or have experience of: autism, changing places toilet, disabled toilet, sign language, speech impairment
Overall Rating
Good
The drinks menu has lots of options for those with a milk allergy/intolerance - milk alternatives are available and are free. (I love their dairy free squirty cream!) Few to no food options depending on your allergies/intolerances unfortunately which for a big chain is surprising that they don’t have free from food options. It’s generally clean whenever we go including in the toilet. Staff are friendly and helpful. When I suggested a table or something in the disabled toilet for those with catheters or stomas etc they put one in that day which was impressive.
Disabled Access In and Around
Good
Easy enough to get around inside in my wheelchair. Outside I can’t wheel on the path because the bins and bollards are an obstruction. Step free access though the door was heavy and I had to get my PA to open it for me. I could see most of the food display cabinets except the top shelves from my wheelchair. Some items were out of reach. The menu was a little hard to read but staff were helpful. Food allergy book available on request but staff were knowledgeable on allergens.
Parking & Transport
Excellent
Disabled parking available. There’s also a drive thru.
Accessible Toilets
Excellent
Spacious accessible toilet with plenty of grab rails. A table was put in on request to give people a surface to use if needed for catheter or stoma etc supplies. Enough space for a carer. Red cord hanging freely and was working.
Staff
Good
Staff were friendly and helpful though one time we visited and I had a seizure the staff didn’t seem clued up on protocol such as filling in an incident book or asking my PA if she needed assistance.
