Awful, would recommend you avoid this place
0.5
0.5
Date of visit: November 2021
I am a disabled person and a carer or friend of a disabled person and a general supporter of disabled access. I have experience of challenges around: dexterity or coordination, moving around and seeing.
Overall Rating
Bad
So upset that I left. It’s dangerous, unsafe and degrading.
Disabled Access In and Around
Bad
Zero access to the gift shop. Access to the exhibition is via an old service lift and the poor operator couldn’t close the heavy doors. They won’t allow wheelchair users to keep their wheelchair bags on their wheelchair. The exhibition is in really poor lighting and has an uneven floor which is dangerous. There is no process in place for the emergency evacuation of wheelchair users other than ‘we call security and they have a chat with you’. But no evac chair or any type of forward planning of how they might get you out. The toilet was the worst experience.
Parking & Transport
Average
We found a blue badge bay around 4 minutes away. It’s near Covent Garden and a very cobbled area.
Accessible Toilets
Bad
If I could give zero stars I would. The accessible loo is in with all the stalls. It’s the last stall. Very small and the door opens inwards, which means as a wheelchair user I couldn’t shut the door so had to use the toilet with the door open and people coming in and out close by which was degrading and stressful. They hadn’t even considered getting advice on their ‘fully accessible’ exhibition.
Staff
Bad
Couldn’t see why I was upset about things like no emergency evacuation plan. Or removing my wheelchair bags. Or using the toilet with the door open. They did give us our money back.
