The Botanist
4
4
Date of visit: June 2018
I have experience of challenges around: moving around
Overall Rating
Good
Wheelchair access into this restaurant is close to the main flight of steps down, consisting of a platform lift. On occasion this platform lift can be unreliable, but the staff are always happy to help if there is a problem. The ramp at the bottom of the platform lift is a little steep, and the route from the lift to the door of the restaurant is narrow, but even my powered wheelchair can cope with this. The door is usually propped open, but is light and easy to open should it be closed. Inside the wooden floor is smooth and easy to navigate, and the tables can be moved between. The online booking form to reserve a table does include a special requests box where, if you state that you have a disability and the needs that arise from this, you will be accommodated perfectly and willingly. I have never been made to feel unreasonable when asking for a table with more space around it for the wheelchair. The bar is a little high up, but drinks can be ordered in the restaurant section anyway. A disabled toilet is available, although full changing facilities are not. The staff are always friendly, polite, and helpful. They always speak to me as well as whoever I’m with, and never seem to begrudge any extra support that I might need. The Botanist is near the train station, several bus stops, and car parks, and is situation on a route popular with taxis. The pavement is level and smooth.
Disabled Access In and Around
Good
The platform lift in is a bit rickety, and the doorways are narrow, but once inside there are no difficulties.
Parking & Transport
Good
There are a few nearby disabled parking bays, but no dedicated car park. There are several nearby bus stops, and the train station is very close by.
Accessible Toilets
Average
On the small side, and lacking a full changing station.
Staff
Excellent
Amazing, super friendly and nice, recognise repeat and loyal customers.
