Accessible and fun for all.
5
5
Date of visit: August 2017
I have experience of challenges around: moving around
Overall Rating
Excellent
The venue has been adapted so that anyone is able to access the aquarium, an example of this would be that they have a separate entrance for those who need wheelchair access which is fitted with a ramp. Most of the exhibitions are accessible by ramps for everyone with there also being some areas with steps to allow all visitors to spread out when looking into the different exhibits. In addition to this there are elevators on all levels of the attraction including one to the wheelchair friendly restaurant. The restaurant was well spaced out and easy to move round in. The staff also pointed out when we arrived the different options they provide to allow all visitors to have a good time, this included equipment such as portable wheelchairs, walking aids and an audio guide or a staff member to guide you around. All the staff where friendly and willing to help when asked questions which allowed for a good experience visiting The Deep.
Disabled Access In and Around
Excellent
There was a separate for wheelchair access which had a ramp. The exhibits inside where all accessible through via ramps as well as there being several elevators to transport you different levels of the attraction.
Parking & Transport
Excellent
There are disabled car parking spaces which are free.
Accessible Toilets
Good
There are disabled toilets on each floor however, sometimes not as tidy or clean as preferred but are shown that they are cleaned regularly through charts shown on the walls and doors of the toilets.
Staff
Excellent
All staff seemed to be approachable and willing to help when asked any questions.
