Venue Description

The Mary Rose Museum is a world-class maritime archaeological museum located in the heart of Portsmouth Historic Dockyard. The museum features the only 16th Century warship on display in the world – Henry VIII’s flagship, The Mary Rose – and brings its remarkable story to life in vivid detail, all housed in a state-of-the-art fully accessible building. Offering a unique insight into life aboard, the museum provides a snapshot of Tudor life. In 1982 the Mary Rose Trust successfully raised the hull of the vessel to, up until that point, one of the biggest television audiences in history after the largest underwater archaeological excavation ever undertaken. The Mary Rose reopened in 2016 after a series of capital works to enable the ship to be displayed in all her glory. Set across three levels, panoramic glass provides stunning uninterrupted views of the Mary Rose, providing an unparalleled backdrop for the museum galleries to tell the story of the men who lived, worked and died aboard.

Accessibility

• Wheel chairs available for free on request at the Museum (subject to availability). • Mobility Scooter hire available for a fee through Portsmouth Shop Mobility - contact@portsmouthshopmobility.co.uk or call 023 9281 6973. • A buggy shuttle service, available from the Historic Dockyard Gate up to the museum. Available upon request. • Lift access to all floors of the building, with no areas or galleries inaccessible for those in wheel chairs or mobility scooters. • Accessible toilets, and an accredited 'changing place' toilet, located in the building. • Folding chairs available in all of the galleries. • Mary Rose App available, which features an audio tour which is available in a range of languages (French, Polish, Chinese, Bengali etc.) • Induction loops in the galleries. • Large print gallery guides in each of the galleries. • Interactive AV display systems. • Lights up morning on the last Friday of each month. • Specialist tours available if pre-booked. Our website features a tab under ‘Plan your visit’ which is all about accessibility at the Mary Rose, this can be found at the following direct link: https://maryrose.org/accessibility/

Accessibility Guide

Accessibility Guide Link: https://maryrose.org/accessibility/

Awards List

AWARDS: • TripAdvisor – Certificate of Excellence – Awarded, 2016 • Beautiful South Awards for Excellence – Large Visitor Attraction – Silver, 2016 • The News Trail and Leisure Awards – Leisure Venue of the Year – Finalist, 2016 • TripAdvisor – Certificate of Excellence – Awarded, 2017 • Visit England Awards for Excellent – Large Visitor Attraction – Finalist, 2017 • Association of Cultural Enterprises – Guidebook of the Year – Finalist, 2017 • Museum + Heritage Awards – Permanent Exhibition – Highly Commended, 2017 • Museum + Heritage Awards – Marketing Campaign – Finalist, 2017 • Museum + Heritage Awards – Innovation – Finalist, 2017 • Museum + Heritage Awards – Volunteering – Special Recognition, 2017 • Hampshire Investors in Young People Awards – Winner, 2017 • World Travel Awards – Europe’s Leading Visitor Attraction – Finalist, 2017 • Education Business Partnership South Amazing People Awards – Amazing Business Promotion careers in STEM – Finalist, 2017 • Education Business Partnership South Amazing People Awards – Amazing SME Business – Finalist, 2017 • World Architecture Festival – Interior of the Year Civic, Culture & Transport Award – Winner, 2017 • Beautiful South Awards for Excellence – Access & Inclusivity – Highly Commended, 2017 • Beautiful South Awards for Excellence – Venue and Business Tourism Award – Silver, 2017 • TripAdvisor – Certificate of Excellence – Awarded, 2018 • TripAdvisor – Certificate of Excellence Hall of Fame – Awarded, 2018 • European Museum of the Year Award – Finalist, 2018 • Beautiful South Awards for Excellence – Access & Inclusivity – Finalist, 2018 • Beautiful South Awards for Excellence – Venue and Business Tourism Award – Finalist, 2018 • Beautiful South Awards for Excellence – Large Visitor Attraction – Finalist, 2018

Toilets

Our Changing Places Toilet is not listed on the national register due to its location on a ticketed site, however our facility is located just outside the Mary Rose. All the toilets in the Mary Rose are also fully accessible, with specialist disabled toilets (though not Changing Places standard) available in locations throughout the building.

Staff

Being both WorldHost-accredited as well as a Dementia Friend Organisation our staff are trained to the highest level of customer service and disability awareness. This training covers all aspects of customer service and also deal with working with/serving individuals with additional needs.

Assistance dog facilities

Other assistance dog facilities

Due to the Mary Rose being located within HM Naval Base Portsmouth, there are strict limitations on animals coming on site. Official assistance/service dogs are permitted. Watering facilities can be made available upon request, however there are no locations on site for exercising or waste.