Overview

Described as wheelchair accessible with a lift on their web page. False advertising. There is no lift. To enter the building there is a slope from car park up To a step and a heavy door. I found it impossible to try open the door whilst tipping my chair to climb step whilst on a slope. The room I was allocated was described as wheelchair accessible room when it should be described as an Easy Access room. Door is narrow and heavy. Once you are in the room it is a tight squeeze maneuvering wheelchair. I was using a small lightweight Quickie Helium Chair and struggled. The bathroom is big with grab rails and emergency red cord but the shower is over a bath and way up high. The room would work for someone who only uses wheelchair when out and about and can climb into a bath but not for full time wheelchair users. The positives are it has disabled parking and the staff were very helpful. They were actually shocked when I told them what is on their web page. When I called to make the booking I was told by the guy on the phone that the building and room was wheelchair friendly and I mentioned this to the manager of the Travel Lodge who was shocked and had a look at the web page herself and is passing on all my complaints and also what she has noticed.

Transport & Parking

It has 2 disabled parking spaces right in front of building. I parked my car in their car park

Access

No wheelchair access apart from slope from car park leading to step into building.

Toilets

The loo in the room was accessible and had grab rails and emergency red cord. It was big with space for a carer. I say it was accessible, it a bit of a tight turn to get into it but once in it was great apart from shower over bath

Staff

The staff went out their way to help me by helping me get in and out the building and by taking my suitcase to my room and also back to my car

Anything else you wish to tell us?

I was there 2 nights and just managed but I will not be going back. I would not recommend for wheelchair users or those with poor mobility