Uniqlo

Date of visit: February 2020

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet

Overall Rating

This branch of Uniqlo is generally a good place for wheelchair users to visit apart from some tight squeezes and some bad staff attitude.

Disabled Access In and Around

The shop has a step-free entrance and is generally easily navigable for wheelchair users, except for certain very tight spots between display stands/racks, where I couldn't get through. This could be improved with a less crammed layout. There is a lift to all floors. The lift is good. But when you exit the lift on the 1st floor, you are confronted with a clothes rack right in front of the lift doors, and it was a difficult and tight squeeze to get past it. And then the same clothes rack was blocking access to the display stand on the other side. Clearly the clothes rack shouldn't be there at all. When I asked staff to move it for me, they promptly did, but annoyingly they thought it was FUNNY that it was blocking my access, and they tittered. This is not acceptable behaviour - Uniqlo should be training staff to take accessibility seriously, and at this branch at least it has failed to do so. Not impressed.

Parking & Transport

Tottenham Court Road Station is near by and fully step-free but check before you travel because its lifts, which are new, are notoriously unreliable and often break down. Oxford Street has zillions of bus routes running along it. I wouldn't dream of parking in the West End, or if I did, it wouldn't be a dream, it would be a nightmare.

Accessible Toilets

0

I didn't find a toilet, and didn't expect to find one in a shop such as this.

Staff

Staff are friendly and eager to help (the security man on the front door was very chatty and helpful and told me he was going to buy the cashmere jumper for his father) but as mentioned above it is NOT OK to regard accessibility barriers as something to laugh at.

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