What makes a good review

• How To Review |
• What makes a good review? |
• 5 reasons to review!

We're often asked what makes a good review - so here are some of the things that you might like to think about when submitting your disabled access review!

The secret ingredient? What would have helped you before you visited? Remember - you're an expert in your own experience.

Photos / Video / Audio

They say "A picture is worth a thousand words", and the feedback from our visitors is to agree! Having photos to accompany each review is fantastic and our community tells us it's really helpful to see photos. Some ideas for pictures include:

• A shot of the exterior and how you get in.
• A shot of the interior or if it's an outdoor venue the main area.
• A shot of the toilet.

Overall Title

If you were to describe your visit in just a few words what would you say? Give your review a title which will make people want to read more... Some good review titles include:

• "An unusual way to travel."
• "Quite different to what was expected."
• "Great accessible stay at a cheap price."
• "Fantastic apart from the bathrooms!"
• "Great pub, very friendly staff." 
• "The Rolls Royce of a Disabled Bathroom." 
• "Semi accessible/Very hilly - beautiful venue."
• "Considerate and helpful staff, swimming pool with wheelchair access."

Overall Description

What are the most important things you want to make sure people know about from your visit? Summarise your experiences in the description to give people an idea of what to expect. Good descriptions might be something like:

"Staff were very aware of access issues and super friendly and everything ran smoothly. We were told at every stage what we needed to do and what was going to happen. Physical access was great, we were able to enjoy everything about the visit."

"The main exhibitions and areas are fully accessible and staff are very helpful. The only let down was the difficult access in the cafe."

The next sections are optional, but the more disabled access information people have, the better. Remember, your review could give someone the confidence to try somewhere new.

Parking & Transport

Things that might be useful include:

If you drove, was there a car park, or on street parking nearby? Were there any Blue Badge parking spaces? Was there a convenient drop off point? How far was the entrance from the parking? 

If you used public transport or noticed any public transport links, what were the nearest stations or bus/tram stops? If the venue is remote, include this in your review.

Access

Anything you think people should know about when it comes to getting in and moving around inside? For example:

• Doors - are they automatic, easy to open, is there a push button? 
• Is there level access? Are there any ramps? How about any steps? Can you get to all the main areas easily?
• Are there any lifts? What type are they? How big are they?
• What is the signage like? Can you easily find out where to go? Were the loos easy to find?
• What about alternative formats? Do they have information available in Braille or Large Print? Is there a Hearing Loop? 
• If you stayed overnight then tell us about the bedroom and the bathroom, too!

Toilets

People always want to know about accessible toilets, so the more information and/or photos you have, the better!

• Was there an accessible toilet?
• Where was it? Was it easy to find?
• How big was it? And was there anything being stored in it? 
• What about a Changing Places Toilet - was there one?
• Did the accessible loo also have Baby Changing facilities in it?
• Was there a red Emergency Cord and was it hanging freely to the ground?
• Was the loo locked? Did you need a Radar Key? Did you need to ask the staff?

Staff

The most important part of any visit is how you were made to feel - and that's down to the staff! Let us know your experiences with the staff, including if they made you feel welcome, what they did to help and if anything could be improved.

Anything else?

Was there anything else that stood out on your visit? If it was a restaurant you might want to talk about the food, whether there were vegan/vegetarian/gluten free options available. If it was a zoo you might want to talk about animals you recommend seeing... And anything that might bring your review to life!

And that's it... Write as much or as little as you can, we appreciate your time and energy. Every review is read and moderated by the Euan's Guide team, and we love seeing them come in knowing how much they helpful they are to our community. Thank you!