I was not permitted to enter the museum
1
1
Date of visit: September 2026
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, powerchair
Overall Rating
Bad
I am a powerchair user. I was not permitted to visit the museum. The reason given was that the ramps inside the museum are unsafe.
Disabled Access In and Around
Bad
At the main entrance there is a sign telling wheelchair users to press a button for assistance - see my picture below. I pressed the button, and after a while a member of museum staff came out and told me that I would not be allowed to visit the museum because the ramps inside the museum are not safe for powerchair users like me. I had visited the museum ten years ago and had experienced these unsafe ramps, and had written a letter of complaint to the museum, to which I received a reply with very feeble excuses. The museum has therefore known about the problem with its dangerous ramps for TEN YEARS and has done NOTHING to fix it: instead, it has simply decided to ban wheelchair users. This is not the right solution, and it is not legal to discriminate against disabled people in this way.
Parking & Transport
Excellent
Bank Station is immediately adjacent to the Bank of England and has step-free access to the Northern Line and to the DLR. Many bus routes pass very close by too. Don't even dream about parking nearby, in the very heart of the Square Mile.
Accessible Toilets
Bad
I was not able to enter the museum so I don't know about any toilets there might be.
Staff
Bad
