Overview

I contacted the venue before my visit to check accessibility to my seats. (I knew I could get into the venue.) I was told by the member of staff I spoke to ut was level access to my seat. In fact I would have needed to negotiate about 12 steps.

Transport & Parking

No parking at the venue. But plenty of on street parking and car parks close by. We weren't sure about something and saw a parking warden. He was extremely helpful.

Access

The entrance to the Cokston Hall was revamped about 5 years ago. Very accessible. Lifts that will accommodate a mobility scooter. Good disabled access toilets. But the concert hall itself leaves a lot to be desired. I knew my seats weren't specifically disabled access. Not an issue as I can walk with crutches. But I can't do steps. I phoned the venue before to check if there were steps to my seat. I was told no. On arriving I was confronted by about 10 steps. A solution was found (See comments below) In order to get to the flat area of the stalls in a wheelchair or scooter you go down in a small lift.

Toilets

Very accessible. A bit scruffy.

Staff

The member of staff I spoke to beforehand was useless and gave me the wrong information. However on the night the staff very extremely helpful. A lady called Suzanne identified a solution. Found a spare seat on the flat area of the stalls and asked people to move to accommodate me. She gave my wife and I complimentary drinks.

Anything else you wish to tell us?

If going to a concert make sure you arecseated on the flat area of the stalls. Don't rely on advice over the phone.