Overview

Easy access, but the weirdest toilet situation I've ever come across

Transport & Parking

Westminster Station is fully step-free (District, Circle and Jubilee Lines) and several buses pass by in Whitehall.

Access

There is a small step at the entrance, which most wheelchair users will have no trouble with. There is room to get around inside the café, but because the tables are quite close together it's not easy to find a table which is easy for a wheelchair user to manoeuvre into position at. There is a small raised area at the back which is reached via a small flight of stairs, not suitable for wheelchair users or anyone with mobility difficulties.

Toilets

There is a spacious and well-configured accessible toilet in the basement, with grab-rails, a red emergency cord (tied up out of reach of course), and a wheelchair symbol on the door. All very good you might think. But this toilet is reached via a staircase! There is no lift. What strange mind decided that it would be a good idea to put a totally wheelchair-inaccessible wheelchair-accessible toilet downstairs? Shame on Café Concerto for this fiasco. Zero stars.

Staff

The staff were as if sedated: uninterested in customers, and certainly not interested when I raised the question of a missing lift.

Anything else you wish to tell us?

The message at this café, to wheelchair users and people with mobility difficulties, seems to be: "Eat! Drink! Be merry! But hold your bladder!" I will emphatically NOT be going here again, and I emphatically DON'T recommend it for wheelchair users.